[Resolved]  Flipkart — Product ordered and accecrios not given

Address:	Mumbai City, Maharashtra, 400066
Website:	Flipkart

Amazon, ebay are way better. This show people don't even check what items flipkart is sending to its customers. I ordered c type usb cord for my phone that too it was different. It's ok i don't need anything. Such a small issue and you take so long??? Now i will post all this on consumer forums and social media. Thanks for you help!!!


On jan 7, 2016 11:12 am, "flipkart customer support" wrote:
Hi prathamesh,

Order id: od[protected]

We are sorry for the inconvenience. We had tried to reach you, but could not reach. As there was no response from the seller for the freebie. We will initiate a return for refund, so, please let us know that whether we can process for refund.

We request you to let us know your preference at your earliest convenience and we’ll make the necessary arrangements. We apologize for the inconvenience caused due to this.

Have questions? Visit our help center for quick answers: http://www. flipkart.com/helpcentre

Thanks,
Flipkart.

Regards,
Kurian john
Flipkart customer support
Flipkart customer support (Dec 29, 2015 6:39:32 pm)
Hello,

Thank you for taking your time to write to us.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

However, we have already notified this issue to our concerned team. We’ll call you back with an update and we’ll make sure that your issue is resolved within 7 business days.

I will personally follow up to the concerned team and you have my assurance that we’ll have your issue resolved at the earliest.

I request your kind patience in this regard.
Flipkart customer support (Dec 28, 2015 3:55:45 pm)
Hello,

Thank you for your patience and co-operation.

Order id - od[protected]
Product - nexus 5x

I am sorry that it is taking longer time than expected. However, we have already notified this issue to our concerned team and our concerned team is already looking into your issue to have it resolved at the earliest.

We’ll get back with an update and we’ll make sure that your issue is resolved within 24 to 48 hours.

Your kind patience in this regard is greatly appreciated.
Flipkart customer support (Dec 27, 2015 5:05:11 pm)
Hello,

Order id - od[protected]
Product - moto g (3rd generation)

Thank you for your response.

We certainly understand your concern. We sincerely apologise for the inconvenience caused.

We had already notified the issue to our concerned team. However, there was an unforeseen delay from one of our concerned teams and we are yet to receive an update from them.

I’ve escalated this issue and re-notified them so that we can assist you further. I kindly request you to provide us an additional business day.

You can be assured that we’ll co-ordinate with our concerned team to ensure that such delays do not re-occur.

Your kind patience in this regard is greatly appreciated.
Customer by email (Dec 27, 2015 4:54:04 pm)
It's been so long. Now it's better to close the topic. I don't want to
Buy anything from flipkart. Pathetic service. Can't even resolve one
Simple request. I would surely not recommend flipkart to others and also
Post all your post on social media. Thanks for your concern.
On dec 27, 2015 4:46 pm, "flipkart customer support"
Wrote:
Flipkart customer support (Dec 27, 2015 4:46:11 pm)
Hello,

Thank you for contacting flipkart customer support.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

However, i have notified the issue to the concerned team and they will get in touch with you with the resolution by 24 - 48 hours.

I request your kind patience in this regard.
Flipkart customer support (Dec 25, 2015 2:19:03 pm)
Hello,

Order id: od[protected],
Item: nexus 5x

Thank you for contacting flipkart customer support.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

On checking our records, i see that your issue is already with our concerned team, however, i have personally notified them to resolve the issue on priority.

I assure you that we will get back to you with an exact update by 24 to 48 hours and your issue have it resolved in the best possible way at the earliest.

Your kind patience is highly appreciated in this regard.
Flipkart customer support (Dec 23, 2015 3:22:23 pm)
Hello,

Greetings from flipkart.com

Order id: od[protected],
Item: nexus 5x

I'm sorry to hear that you have not received the freebie with your product.

I certainly understand your concern offer my sincere apologies for the inconvenience caused.

I’ve notified this issue to our concerned team, we'll contact you with an update within 24-48 hours and make sure that your issue is resolved.

You have my assurance that we'll have your issue resolved at the earliest.

I request your kind patience in this regard.
Flipkart customer support (Dec 8, 2015 2:20:44 pm)
Hi prathamesh,

Order id: od[protected]

Please be assured that we are working hard to get this freebie missing issue resolved. We will get back to you within 3-4 business days with a solution for this.

Thank you for your patience.

Have questions? Visit our help center for quick answers: http://www. flipkart.com/helpcentre

Thanks,
Flipkart.
Customer by email (Dec 7, 2015 4:37:08 pm)
Dear team,
As per our conversation kindly find the below attached file for your
Reference check box where it say free device
On dec 7, 2015 11:51 am, "flipkart customer support"
Wrote:
Flipkart customer support (Dec 7, 2015 11:49:29 am)
Hello

Greetings from flipkart.com!

Order id: od[protected]

This is in reference to the review posted for 'nexus 5x'.

We have been trying to contact you on your number [protected], however we were unable to get through to you.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 8pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting for your quick reply!
Flipkart customer support (Dec 6, 2015 8:59:11 pm)
Hello,

Greetings from flipkart!

Order id: od[protected],

This is in reference to the review posted for "nexus 5x",

We tried to reaching to you regarding the issue that was addressed to us, however we are unable to reach you on [protected]. Kindly provide us with an alternate contact number and convenient time to speak so that we can get in touch with you to resolve the issue.

Awaiting your response.