Flipkart — Product recieved has a bug and return of product is rejected with false reason

Product Name:GIONEE Max Pro(Blue, 32 GB)
ORDER ID:OD[protected]

Above product has been ordered and recieved on March 4th 2022. and the return has been raised on 10th March 2022.

Buggy product has been delivered to me and return request is even getting rejected without even trouble shooting.

After a week now return request is rejected with statement that "issue resolved by troubleshooting ", But no trouble shooting is done so far.

Flipkart is providing false statements to the consumer,

Expected resolution:
1. Replace the product
2.Refund the money for product.