Flipkart — Refund due

Address:

Chennai

Hi,
I have ordered my groceries from Flipkart and my order number is OD[protected]. Out of the 24 items delivered today "Classic Chana Dal (Split) by Flipkart Grocery (500 g)" packet was torn and open. Hence, I returned the same back to the delivery person immediately. I was trying to apply for a refund for this item on the Flipkart portal, but it was allowing me to submit my return request as the delivery was open box type it says. Please advise me how to get the refund for the item which I returned. I have attached the image of the packet herewith for your reference.