[Resolved]  Flipkart — Refund not received (legal notice)

Address:	122003
Website:	www.flipkart.com

Respected legal officer.

I want to let you know that i have purchased a samsung galaxy s6 phone with flipkart costing rs 33900. The amount was paid in cash. I am a very new customer to flipkart and the phone is my first purchase. As i ordered it on 24th of july 2016 it get delivered on next day 25th of july 2016 in between 2 to 3pm approximately. I have paid the money to courier executive and he handed over the parcel to me.Infront of him i have checked the courier where initial plastic cover was sealed and internal phone box was not sealed. When i open the phone box in the space of phone there was wood frame, except all accessories are on the order.Infront of courier executive i make a call to customer support and a complain was registered. And also on the same day replacement was also arranged luckily. But then i was not will to get the phone from flipkart so i asked for my money and the customer support executiv has told me for that first he has to reject the replacement request. I told him ok. But then he told me call us after 24 hours and we will take the refund request. Mean while on the next day i was checking my phone from the app i have raised the refund request which continously get rejected twice saying that i have done lots number of refund and replacement. So today 28th of july it is still not received and i have been waiting for my money. Even i am not able to call them they might have done something on my number, as it always reflect busy.

Regards,
Roshan
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