[Resolved] Flipkart — Refund of order# OD[protected]

Bharti80

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201002

I ordered a Hometown Swirl Night Stand Engineered Wood Bedside Table on 3rd November 2015 from flipkart, order no. OD[protected]. Firstly, it was delivered to me almost after 1.5 months on 19th December' 2015 after 1000 times followups Secondly, when the technician came to install the table on 20th Dec it was found defective Since 21st Dec I have been requesting to cancel my order and refund the money back on daily basis. However nothing has been done and everytime i have been given a new time frame of 24hrs, eight days, 10 days, 3 days etc. Last i spoke with the Customer care rep on 4th Jan'2016 and i was told that the issue will be resolved in next 24hrs which means by today 5th Jan'2016 by 10 am. however have not heard anything on this. Please help me in getting my money back soon. Thanks

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Complaint marked as Resolved

Verified Support

Jan 06, 2016

Flipkart Customer Care's response Spoke to customer #[protected] as cust stated received defective product on 19-12-15 and tech visit was done on 20-12-15 and confirm a part is missing which installation can't be done. Now customer repeatedly telling tech visit is arrange but cust is so adamant do not want any tech visit and just wants refund. Info cust already concern team is working on the case but cust says your team also can follow the case but wants faster resolution. Info cust to provide 24 to 48Hrs of time for an update. Hence cust agreed.