[Resolved] Flipkart — refund of rs. 1149 due to double debit delayed constantly

Vani Ravi

from Hyderabad, Telangana

Address:	Bangalore, Karnataka, 500015
Website:	Flipkart

On june 30th, i made a purchase of a toy train and made the payment through internet banking. After 15 days, i came to know that my bank account was debited twice, that is two payments of rs. 1149
After following the issue first with flipkart, who denied the double debit, i took up the matter with my bank, who took more than a month to resolve it.
On september 6th, i got a call from a flipkart executive saying that the matter was resolved and that the amount would be credited to my original payment method within 5 working days. He asked for my bank account details, which i gave after much hesitation.
I received an email with the details and the promise that the refund was initiated manually. I subsequently got a call from my bank saying
It is now 11 days since i received the mail and there is no sign of the refund.
If i call customer service, the set of dumb people sitting there give stereo type responses.
Please work on my refund. It is a small amount for you, but a big amount for me.
I am a long standing customer of flipkart and the little credibility i have in the company is fading away day by day.
Flipkart customer

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Oct 30, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 18, 2017

Updated by Vani Ravi I have added the picture of the double debit on June 30th 2017, and the letter from Customer service on September 6th 2017, saying that they would refund the amount. Unfortunately, I cancelled the successful transaction too on 30th July itself, because I had selected the wrong address. An amount of Rs. 1149 was refunded to my Phone pe wallet. Whenever I call Flipkart CS, they say the amount has been debited. One amount of Rs. 1149 has been debited. What about the second amount?

Verified Support

Sep 22, 2017

Flipkart Customer Care's response Interacted with the customer issue has addressed refund initiated closing the issue

Oct 07, 2017

Updated by Vani Ravi CUSTOMER CARE AGENTS INTERACTED WITH ME, I GOT ONE MORE MAIL PROMISING THE REFUND, BUT THE REFUND HAS NOT BEEN ISSUED YET. AM IN CONSTANT TOUCH WITH MY BANK.
This is what I get for trusting Flipkart for 4 years,

Oct 07, 2017

Updated by Vani Ravi Now, they are going back and saying that the merchant was refusing the refund.

Oct 07, 2017

Updated by Vani Ravi I want to add that I do not want any calls from Flipkart. Please look at the earlier notes and emails and reach a decision

Oct 08, 2017

Updated by Vani Ravi How can the issue be closed without being resolved???????

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Comments

PRIYANSH DIXIT

from Bengaluru, Karnataka

I have all the recording of flipkart commitments but flipkart team is saying we can not do anything for you this is your problem .

Mahi93

from Akhnur, Jammu and Kashmir

Sir
I got my with ram 4 gb internal 2 gb but i bought my phone with ram 4 gb internal 64 gb that issue come in my phone and i need my phone replacement. I send many messages to your company but i didn't got satisfied answer.i need early change my phone
.sir plz replacement my phone

.

Dhrubajyoti Pathak

from Kolkata, West Bengal

My account was inactive. Kindly active my account as soon as possible.

Sandipm433

from Kolkata, West Bengal

I have purchased Redmi Note 4 few days ago, the order id is OD[protected].
The problem is the google do not opens. every time we trying to open it was crashed.
Kindly look into the matter and revert..