I have purchased LG TV Model "43UN7300PTC" from flipkart on 28 Oct 2020 for my elder brother Prafulla Rajput, which is delivered to my native place Jalgaon on 2nd Nov. We did not open the TV package until the service engineers comes to home for installation. On the same day the LG service center executive came to home for installations and they only opened the TV that time they told us the magic remote is missing in the box they have clearly mentioned the same in their report and even advised us to make the return/replacement order in flipkart. On the same day we placed the return request that is later cancelled by Flipkart saying this TV does not have magic remote ;
after this we have raised multiple requests for return and remote missing but every time Flipkart and sellers team has given us different reasons.
And even after placing the return request multiple times it is not getting accepted by the seller(named as flexi hyperstore and retail which is mentioned as Festival bonanza on the flipkart portal)neither they are replying properly . It is clearly mentioned in product description about the magic remote but even Flipkart is not helping here to explain this to seller.
We are feeling being cheated. we have received multiple calls from seller and they are convincing us to accept gift vouchers if 500rs and accept the order instead of providing us the magic remote which has a market cost as 5k . Pathetic and unacceptable shoping exp with Flipkart . After raising multiple replacement request finally seller and Flipkart informs there is no Magic remote is available with this TV set and we have to make now refund request after going through 1 months of mental trauma, disappointment now we were waiting for refund amount but still this request is also been rejected.
That means we have got the TV from flip kart for Rs.36150 were the remote is missing and now flipkart neither accepting the return /refund order nor sending us magic remote.
TV Model No : LG 43UN7300PTC. DTRFLJL
Serial no : 0l2lo142, l[protected]
Order Id: OD[protected]
Invoice No: FACJ[protected]
Invoice Date:[protected], 08:35 PM
GSTIN: 27AADCF4243N1ZE
PAN: AADCF4243N
Sold By
FELIX HYPERSTORE AND RETAIL PVT LTD,
H NO 623 CHINCHPADA WALIV ROAD,
VASAI, MAHARASHTRA,
VASAI - 401202
Total amount Rs.36150 paid by SBI credit card
Billing & Shipping ADDRESS
Prafulla Rajput,
Plot 17/18, geeta wadi,
MIDC Area, Transport nagar,
Bhusawal road,
Jalgaon - 425001, IN-MH
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