[Resolved] Flipkart — replacement for a product which I received different model

prabhaa1991

from Coimbatore, Tamil Nadu

Address:

636803

I ordered a product vega crux motorbike helmet in flipkart app on 25th oct 2017, but i received vega cruiser wp helmet on 30th oct 2017, which is a different model from which i ordered. So i gave replacement request in their website 1 time, then it was rejected by saying product delivered and then by calling their customer care 3 times daily i made complaint. But all 4 times by next days successively. If i call them, they registering request but cancelling next day. Now i don't know how to recover my product from them, so finally approaching you to solve this issue.

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Jan 3, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 02, 2017

Flipkart Customer Care's response We had interacted with the customer, customer informed that the pickup is already done and informed as the pickup is done refund will credited within 9 business days. and it has been successfully completed from our side and hence closing the case.

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Comments

praba.mech

from Coimbatore, Tamil Nadu

It was cancelled 6 times so far.i don't know who has the authority to cancel the replacement request whether seller or Flipkart itself... because when I call you taking request but after 1 day cancelling it.how many days I have to wait for getting my product?