[Resolved] Flipkart — replacement item is to be delivered

saroj29

from Tezpur, Assam

Address:

486885

Dear sir,
By mistake i marked the same complaint as resolved. Though it is not resolved, but the progress is mentioned below:

An email received from [protected]@flipkart.com as trailing text-
Hi,
Order id:od[protected]
We are sorry to let you know that the delivery of your order has been delayed due to an unforeseen issue faced by the seller.
Please be assured that the order will be delivered to you by[protected].
We would like to thank you for your patience and understanding.

Regards
Flipkart.com

Below is my original complaint lodged on 25.08.2017
Dear sir,
I have ordered a moto e4 plus mobile handset on flipkart.com by paying rs 9999.00 by debit card on 25th july 2017. Order id was - od[protected]. A small cartoon packet was delivered to my home. When it was opened, a dummy nokia mobile was found in the packet. Immediately contacted to flipkart, return was requested for replacement, the replacement was approved & accepted by flipkart with return id[protected]. It was requested on behalf of flipkart to reurn the delivered item to their specified address with mentioning the return id given. It was assured to me in the same mail, that before 21st of aug 2017, the replacement item would be delivered to me.

I did as per instruction, & returned the delivered item by first flight courier on 10.08.2017 to the address of warehouse as given to me. Copy of receipt of first flight tracking is attached also with tracking id - j991p0262516. By tracking the returned item it is seen that the return item is delivered to warehouse on 16.08.2018 at 4:00 pm. But now the return status is not being updated by flipkart & shipping of the new item against replacement is not being done. When contacting to flipkart customer care team, flipkart support on twitter no updates are being given by them. 21st of aug deadline have already passed & today is 25th of aug. Still they are not even bothered about responding with a time frame to deliver me the item. I am attaching the details & delivery of return item status in the attachment.

Please do something sir to either refund me the money of rs-9999.00 + courier charges of rs 445.00 or deliver the item against replacement to me.

Thanking you
Saroj kumar jha
[protected]@gmail.com

+2 photos

Was this information helpful?

No (0)

Yes (0)

Sep 7, 2017

Complaint marked as Resolved

Item aginst the order ID Order id:od109783797331410000 have been delivered on 06.09.2017. Thanks to support from everybody on this forum who have helped me to sort out the problem. Thanks to flipkart team.

Flipkart customer support has been notified about the posted complaint.

Aug 26, 2017

Updated by saroj29 delivery report of the return item to warehouse at Bangalore received with company seal.. How it can be claimed that returned item is not delivered

Aug 29, 2017

Updated by saroj29 Dear sir,
As communicated by flipkart support team, that my item against the replacement has been shipped & will be delivered before 7th of sep'18. I am waiting for that & will confirm regarding delivery of my replacement.
Further, As committed by Flipkart earlier, that the expense against courier charge for returning the item will be reimbursed which is still to be processed.. In line with that, it is requested to reimburse my expense of courier charge of Rs 445.00.

Verified Support

Aug 29, 2017

Flipkart Customer Care's response We have taken this internally.

Sep 07, 2017

Updated by saroj29 Item aginst the order ID Order id:od[protected] have been delivered on 06.09.2017.
Thanks to support from everybody on this forum who have helped me to sort out the problem. Thanks to flipkart team.

Verified Support

Sep 13, 2017

Flipkart Customer Care's response Thank you for letting us know that the product is delivered.We're closing the complaint from our end.