Flipkart — Replacement of My IPhone 12 mini

I purchased an iphone 12 mini from flipkart on 2nd of October and it was delivered on 3rd but my product was damaged i instantly registered a complaint on 3rd of October but they said that they were facing technical issues from that day till today i got no solution at all everytime I registered a request they closed the thread without providing me any solution at all and the customer support keep closing the thread again and again without any solution at all, your policy clearly mention that you people provide replacement and i m asking for the replacement but nothing happening u people just close the thread by your own i m clearly dissatisfied with your service
My order id is: OD[protected]