Flipkart — Replacement/Refund of laptop

Flipkart — Replacement/Refund of laptop

T The world full of fun

Flipkart isn't responding for the request I made to return the laptop I bought. The laptop was declared dead by the company ASUS itself.And I made a request to Flipkart to refund it but they keep on escalating it. They are not responding to this since last 10 days. I contact them every day and mailed them the DOA letter but their is no response from flipkart's side. Since, Asus said that the laptop was DEAD ON ARRIVAL and the laptop was under warranty we have no other option rather than getting a refund. +1 photos Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Nov 23, 2020 Flipkart Customer Care's response We will revert on it. Nov 25, 2020 Updated by The world full of fun Flipkart is just lingering the process and no concrete actions taken till date.my son is preparing for competition exam and his online classes are getting hamper due to this., sir i am not able to purchase another laptop now, so this should be resolved by giving me the refund or replacement within 24 hours. Nov 26, 2020 Updated by The world full of fun flipkart is not taking a positive response towards my complain.a single day is verymuch costly for a student if he has attended a class.education is the prime rib of our country and these people are not talking any initiative so that i can purchase a new laptop for his study.so it's a request to refund my money immediately to avoid further damage to my son's online classes. Nov 26, 2020 Updated by The world full of fun Flipkart has now accepted to refund the money.But now they are again lingering with the process by saying that they would send a technician to check the laptop..I don't know why is that necessary when the Asus company has declared the laptop dead.Flipkart is delaying the refund by always asking the picture of DOA certificate and the packaging of the laptop when this is the only thing i have been doing from the past 3 weeks and this is hampering with my studies.. I am not able to prepare for my competition since i don't have any other means to attend my online classes and during Covid phase it is not possible to just waste money. Flipkart is just playing with my future. I hope they refund the money within 2days so i can buy other laptop and start studying again
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