Flipkart — Return is not processed by flipkart for iphone

Address:	Po booni vill lahar distt hamirpur tehsil nadaun (himachal pradesh )
Website:	Www.flipkart.com

I i have order iphone 5s (refurbished ) from flipkart order id OD[protected]

It found to be broken on dilhivery date i have requested to return but is i am not available at the next day to pickup of delhivery boy .
On that day delhivery boy said he come again next day but on next he refused me to come and pickup he asked me to take it to office in front of me .
Then he advised me to cancel return request and put the request again but now it not shows order in my list i want to return it and get refund back . I want to gift it to my mom but it fails .
I am tensed in this condition ..
I feel bad to order this phone ..
I regret now i chose not to use online shopping again in lifetime .
But i want refund to get new phone to my mom again