Flipkart — Return is not showing in my application

I have ordered many products from flipkart but on their app is not showing any option for return though most products which I have ordered had return policy included and after calling their customer executives multiple times they all are saying different things...One executive even said keep the product we are unable to process refund because they are having problem on their side also, Is this the way to respond if they are defaulters here..I want to initiate return for multiple products its been more than 24 hrs still there is no option for return..I want them to return products manually if they are not providing me option in my application.