[Resolved] Flipkart — Return request disapproved for Defective moto e 2nd gen

Ravi Prasad Rao Kosuru

from Hyderabad, Telangana

Website:

Flipkart.com

Dear Sir/Mam I have bought Moto e 2nd gen thought Flipkart on 8th Sept 2015. From the first day itself I am facing with an issue. My phone is taking 6 hours for charging. After seeing two days I have contacted Flipkart, they told some troubleshooting steps which I followed but the problem still persists. So again I lodged return request. They asked me to download smartchk app and tested the battery charging option. As my phone battery is charging, it showed the battery is good. They insisted my problem hasn't solved. They told that it was normal for a phone to charge for 6 hrs. But first time technical expert saod the max time is4 hrs, even i contacted motorola through chat who said the time is 4 hrs. When I told this to him he told me to go to Motorola service centre to resolve the issue and cancelled the return request. I have even sent the images of the phone showing the time taken for charging. I am not living in the present delivery address and couldn't go to the service centre. I have 30 day replacement guarantee but they not heeding to my problem. Seller : WS Retail.

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May 23, 2017

Complaint marked as Resolved

Verified Support

Sep 23, 2015

Flipkart Customer Care's response Dear Ravi, Greetings from Flipkart! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details : Order ID Phone Number Email address used while placing the order. We look forward for your reply.

Sep 26, 2015

Updated by Ravi Prasad Rao Kosuru I have went to the Motorola service centre on 23th September, 2015. They checked for two days and said the PCM is defective. I have mailed that to Flipkart today i.e., 26th September 2015 along with service note I obtained from Motorola service centre. They replied that they need time till 30th September, 2015. But what takes them time till 30th September. My replacement period will get finished soon. Its almost been a month. I have suffered mentally and even physically (travelling to the service for two days).

Order ID : OD[protected]
Product : Moto E (2nd Gen) 4G
email : [protected]@gmail.com
mobile : [protected]