Flipkart — Return request rejected and asking for aadhar card or other ID

Address:

Bangalore

ORDER ID - OD[protected]
I order 4 pair of shoes from flipkart and due to comfort and fitting issue I put a return request but the seller rejected my request saying I should have put the request in 48 hours of delivery. I didn't even opened the parcel for 3 days. After that I tried the shoes and I submitted return request for all my shoes. 2 were approved and picked up. 2 we're rejected. If you want us to put return request in 48 hours then why do you put 10 day return policy. And now after submitting my return request again they are asking for my aadhar card or other ID which they will verify from 3rd party. Seriously? My pay later is already KYC verified then why do you need another form of ID?