[Resolved] Flipkart — seller has cancelled the order without any information

Sibdas

Address:	Bangalore, Karnataka
Website:	www.flipkart.com

Hi,

I have purchased a trimmer (Order id: od[protected] from flipkart on 26th of february'2018 for rs. 699 after all discounts. At today morning when i logged into flipkart to check the shipping status, i got the message as "item cancelled by the seller". Then i mailed flipkart regarding the same, they told me that as the seller didn't meet the delivery timeline, so they cancelled. So my question is, they can contact me and reschedule the delivary, but they didn't, why? Now the flipkart guy is telling me to order again but now the price is increased by 900 rupees. So my request is to delivery the product with the ordered price, i. E. Rs.699.

Thank you.

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Apr 18, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2018

Flipkart Customer Care's response We will revert on it.

Mar 07, 2018

Updated by Sibdas Flipkart called me, and told me that it is a mistake of the seller, but when I asked them that, what step you will take against the seller, they replied that right now nothing but will note it for future. So, I want to ask Flipkart, is this the way they are hiding their faults, though the seller is guilty, but the customer need to compromise.

Mar 07, 2018

Updated by Sibdas Just got the message that Flipkart has added a gift card for Rs.100. But for a new order the difference is Rs.900, perviously it was Rs.699, now Rs.1599, for the same product, so what will I do with Rs.100?

Mar 10, 2018

Updated by Sibdas Flipkart, why are you playing with customers? Do your business honestly, why are you cheating with your customers?
Please keep in mind that, what you are today, is only for customers.

Verified Support

May 26, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the order has been cancelled without customer consent. We have interacted with the customer and informed that the order has been cancelled by the seller. Hence, closing the complaint from our end.

Jun 13, 2018

Updated by Sibdas Flipkart can not close this issue without resolving it. They did not even return my full gift card money that is Rs. 300.