[Resolved] Flipkart — swipe mobile phone is not charging (under warranty)

shivendragautam

from Aizawl, Mizoram

Address:

Mathura, Uttar Pradesh, 281121

Swipe mobile phone purchased through flipkart is not charging.
Details of the purchase are as mentioned below:-

Product: swipe handset w069129 (Hsn:[protected]
[protected] / [protected]
Invoice no: fabf[protected] dtd 16-11-17
Gstin: 06aanfg5292k1zw
Od[protected]
Amount: rs. 2999

Shipping address

Kalicharan gautam
House no: s-2/117
Kailash nagar
Vrindavan
Dist-mathura
Uttar pradesh pin - 281121
Mob: [protected] / [protected]
Email id: shivendragautam.[protected]@gmail.com

The phone is under warranty is giving troubles in charging since long. Now it has stopped charging permanently. The fault in charger / battery / charging pin is not traceable as same could not be diagnosed during check by changing charger and also by using the original charger with other phones. I wish to return the product or necessary action can be taken to rectify the fault. Kindly process early.

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Sep 22, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 15, 2018

Flipkart Customer Care's response Customer raised complaint regarding product defective, we have interacted with customer and informed product is under warranty so requested to get in touch with brand he agreed closing the case from our team

Aug 16, 2018

Updated by shivendragautam I have lodged an online complaint with SWIPE telecom also but there is no response from them. None of their contact numbers available on various portals are getting connected. As advised by your customer support rep, I visited one of the service centers in Mathura of which details were available online but to my surprise, this service center is not undertaking the repair / service of SWIPE mobile phones. This was a fake address given by SWIPE telecom. I am unnecessarily getting troubled. Please resolve my issue. Please tie up with SWIPE telecom for future course of action. Otherwise I will take the matter to consumer court. Please respond soon.