Flipkart,
I unfortunately happened to purchase Symphony Diet 35T Tower Air Cooler (White, 35 Litres) on 15th April 2018 which got delivered on 18th April 2018. To my dismay, the product doesn't serve the purpose as per the description mentioned about the product on flipkart website.
Issues:
[protected]
1. As per the product description, the cooler should give cooling up to 1750 sq feet of area. Unfortunately, it doesn't even cool 100 sq feet of area. A little cooling is available only if you sit right in front of the cooler.
2. As per the product description, the cooler should throw air up to 30 feet. Unfortunately, it hardly throws air up to 10 feet.
I have had enough of tech visits, escalations and promises given and I am fed up with the same. It has been almost two weeks since I am struggling with this product and finally today the product has been returned. I am being given only a replacement and not a refund.
I am fine with the replaced product if it will give me 1750 sq feet of cooling and 30 feet of air throw (which I am quite sure is not possible). So if your product is not fulfilling the description as mentioned then I kindly request you to give me a refund which is fair enough.
PS: Summer is at it's peak and I have purchased this product to get some relief from heat. unnecessarily don't make me suffer just because I trusted Flipkart. I can't keep arguing over calls and get unreliable promises all summer and finally get to the see that summer is over. Just to reiterate - I have purchased this product to get relief in Summer. By the time you actually deliver what is promised, summer will be long gone.
I believe that Flipkart doesn't cheat and are sensitive towards their customer's needs and make customer satisfaction their top priority. Hence I humbly request you give me refund as the product is not going to fulfill the description mentioned. Otherwise if you claim that this cooler can give really give 1750 sq feet of cooling and 30 feet of air throw, then please prove it.
Kindly do the needful.
My email id is [protected]@rediffmail.com
I have attached the product description screenshot with this complaint for your reference.
Regards,
Your Valuable Customer
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