[Resolved] Flipkart — the exchange process

Raunak Sahay

from Mumbai, Maharashtra

Address:

Ranchi, Jharkhand, 834009

Today when the delivery guy was checking the exchange product, he removed the screen guard which left a mark in the screen to which he denied to take the product.
This is the second time i am facing this problem.
First time, the delivery guy saw the exchange product and marked it as damaged because the cover of the phone had a mark (Not a scratch). And the mark was there due to the constant opening of back cover. The delivery guy wanted a new product in exchange

Second time, the same delivery guy arrived for the delivery of another phone and he also denied that. This was because while he was checking the exchange product he opened the screen guard on his own which led to make a scratch on the screen and then he said that the item does not match the required conditions to be exchanged

It is high time now. I want an immediate response to this and some strict action should be taken

Was this information helpful?

No (0)

Yes (0)

Nov 8, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the courier service provider denied to pick up the exchange product. We have interacted with the customer and informed that the order has been cancelled by the courier service provider as the exchange product did not meet sellers exchange product. Hence, requested customer to place a fresh order and closing the complaint from our end.