[Resolved] Flipkart — the item I got from a seller is not as described

arin ghos

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700035
Website:	www.flipkart.com

Sir/madam,
Order id-od[protected] contains two product one of them is ifb 23 l convection microwave oven. I got this producton 4th oct 2017 but not as described. As the delivery boy is in hurry so he just left the box to my door and didn't give us the time to check the product and took my signature and left. Then i found i didn't got any starter kit with this product. Then on oct 10 2017 i got a mail from flipkart saying "the installation and demo of your ifb 23 l convection microwave oven has been cancelled." i registred a complaint on oct 13th 2017. But flipkart representative didn't want to give me the starter kit, instead of that they took my complaint as i want to refund but i din't want that. And they started procedure like that so i again have to cancel that procedure of return & refund. I just want the starter kit or replacement not refund and a demo for the product. But flipkart refused to do so

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Dec 11, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Nov 09, 2017

Flipkart Customer Care's response called customer on [protected], apologies and as told freebie missing as started kit so as per customer final decision rs. 500 given as TOA and closing same informed usage. Checked with Priyo. Additional assistance asked survey pitched. Hence closing the case.