[Resolved] Flipkart — two times balance deduction from account but still order was on cod

aadi5551

from Haridwar, Uttarakhand

Website:

www.flipkart.com

I buy shoes from flipkart around 13-14 days ago on cod but pay on 19/apr/18 via pay now button after shipping of item using phonepe. But transaction gets unsuccessful and balance deducted from account. Again i tried payment on flipkart's own payment page using debit card details, not via phonepe. But again same thing happens and balance deducted for the second time too and order remain same as cash on delivery. Both time i get mail and sms o[censored]nsuccessful transaction. I complaint it, then they said that first payment was received but due to technical issue it not updated. Delivery person demand for cash at delivery time so i cancelled it. Then they promise me to refund with 24-48 hours for the only first transaction. But still not getting any refund. Whenever i call them, they told that it still require 24-48 hrs to refund. Very bad service. I never ever prefer online shopping.

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Jun 15, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 01, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 11, 2018

Flipkart Customer Care's response We have contacted the customer on 09 May 18. He has confirmed that he has received the amount. Hence, closing the case from our end.