Flipkart — Unnecessarily account blocked.

Address:

Flipkart Internet Pvt. Ltd, Buildings Alyssa, Begonia and Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru 560103

Order placed on Jun 21, 2023
-
Order ID OD[protected]

..
Before buying I see on the Flipkart product page- it is written

THIS PRODUCT RUNS ONE SIZE SMALLER PLEASE BUY LARGER THAN YOUR USUAL SIZE

SO ACCORDING TO THIS I ORDERED SIZE 42

BUT WHEN THE PRODUCT GET DELIVERED I FOUND THAT THE SIZE OF THE SHIRT IS VERY LARGE AND DOESN'T FIT PROPERLY.

SO I GO TO FLIPKART ACCOUNT AND TRY TO EITHER EXCHANGE THE PRODUCT OR RETURN IT FOR REFUND.

WHEN I SELECT THE REASON AND THEN SELECT THE SUB REASON THEN CONTINUE, AFTER THAT MY ACCOUNTS GET LOGGED OUT AND I AM UNABLE TO LOGIN AND THEN I RECEIVE A MAIL FROM FLIPKART THAT ACCOUNT IS BLOCKED.

I KNOW THE REASON THAT DUE TO HIGH NUMBER OF CANCELLATIONS ONLY CANCELLATIONS, ZERO RETURNS DUE TO THIS
ACCOUNT IS BLOCKED.

I WANT TO KNOW THAT WHY THIS TIME THE ACCOUNT GETS BLOCKED WHY NOT EARLIER. WHEN I AM TRYING TO EXCHANGE THE PRODUCT FOR A VALID REASON FOR A genuine REASON AS THE PRODUCT WHICH IS DELIVERED TO ME, I ORDERED ON THE BASIS OF FLIPKART PRODUCT PAGE OR PRODUCT BUYING INSTRUCTIONS, but this didn't work as size 40 is only suited for me but I ordered 42 so why the accounts get blocked this time only.

And if it gets blocked then no issue you just create a return request or exchange request for that product and deliver the correct one then no issue I have no issue that my account gets blocked.

But this time there is a genuine reason to raise this concern.

If I do not considered the product buying instruction on Flipkart page and order the size 40 and the SIZE 40 is delivered to me then this issue is not occurred and also my accounts not get blocked. So the whole problem is only created by Flipkart & only Flipkart need to resolve this issue.