[Resolved]  Flipkart — what's a fraud offer buyback guarantee by flipkart

Address:New Delhi, Delhi, 110048
Website:www.flipkart.com

Flipkart is cheating with customers for what you know? They think customer's are fool? Customer will return phone worth rs.10, 999 and pay additional rs.849 then you will provide phone worth rs.4, 999. It's a blunder joke. Od[protected].

I ordered a phone worth rs.4, 999/ using buyback guarantee rs. 4500, but flipkart is saying i need to return my first phone which i bought on rs.10999 before 6 month and additional pay rs. 849 with it. Then they will deliver me new phone of rs. 4, 999.
I bought redmi note 4 @ rs. 10, 999 plus buyback guarantee scheme rs.200.

When i purchased my phone last year on 20th july 2017 with buyback guarantee. Their was some other t&c when i was ordering but now t&c are changed. We can see something else. I had called to customer care for clarify of t&c. They told me i can buy the product worth above the buyback amount and other thing i can upgrade my phone with the buyback amount plus my phone value. But now flipkart told me i can't but from the buyback scheme.

Now i have received the mail from flipkart they confirm me successfully resolved my case and closed from their side without confirm me. I want to know how they solved it. I haven't any conformation about it. So why they are lying to customers here? Check it print shot.
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Mar 24, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2018
Flipkart Customer Care's response
We will revert on it.
Verified Support
Feb 20, 2018
Flipkart Customer Care's response
Customer raised complaint for buy back Guarantee . Customer Purchased Product on Exchange but he do not want to handover exchange Product to wish master to get a new product Delivered after Exhausted attempts of delivery .order cancelled .We have interacted with customer, Inform customer that place fresh new order Hence, closing complaint.
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