[Resolved] Flipkart — Wrong Invoice - Laptop warranty not valid

jrashish

from Nagpur, Maharashtra

Website:

www.flipkart.com

I ordered my HP Pavilion from Flipkart this March`15 –order no OD[protected]. I was facing some problem regarding the screen and keypad so contacted HP service station to have a look. To claim under warranty, when the service team checked the serial number on invoice and on laptop it was different. I immediately called Flipkart and asked them to resolve the issue. Till now, I have called their office 6 times and all I get to hear is the matter is escalated and they will get back asap. Their timing is revised to next 24 hours every time I call them. Pathetic service First, I should not face such a problem – and if I do then Flipkart should address it. The additional warranty is also of no use if they can`t provide me the correct invoice. Ashish Jain

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Complaint marked as Resolved

Verified Support

Jan 06, 2016

Flipkart Customer Care's response Customer states on the Device : S/N : 5CD4511PCF on the Invoice: S/N : CQCD309430 Please help us update the invoice on priority, customer is expecting modified invoice today only. Issue escalated to concern stack holders resolve issue at earliest.