Flipkart — Wrong product delivered and no resolution provided

I had ordered a Redmi Pad 6 GB RAM 128 GB ROM variant from Flipkart and paid ₹19, 999 for it. And on 24th June the delivery guy gave me the product, opened it and without showing me specifications or anything left in a hurry. When I booted up the Tablet and went through the specifications in the About Phone page of thr Settings menu, I noticed it showed 4GB RAM. I checked the product box and it also had 4gb RAM written on it. I had ordered 6 GB RAM variant but to my surprise I was delivered the wrong product. I have reached out to Flipkart since the day of delivery but there's absolutely nothing from their end to resolve the issue. Instead, they've told me to reach out to the seller (Redmi) by myself. Accordingly I went to the nearest Authorised Mi Service Centre and they've forwarded the issue to their superiors (their reply is still awaited).

Now Flipkart has neither resolved the issue nor have they provided me with any positive assistance. They're pretending nothing has happened and are delaying the resolution till 1st July which is the date on which the return policy will expire.
Kindly, resolve the issue I am tired and frustrated by the lack of action from both Flipkart and Mi Support.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46718
    Pending
    0
    Resolved
    25444
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information