Hello Sirs/Madam,
my flipkart order id OD[protected].
I have ordered SAFARI Agile Plus 4W Check-in Suitcase - 77cm (30 inch) of yellow color from Flipkart. But I have received a different product on 24th April. color, size and product style was also different. I contacted the customer care and placed a replacement request. I specifically mentioned that I want the product for my upcoming trip from 1st to 5th May. And I was promised that the replacement will be delivered by 28th April.
I didn't receive the replacement on 28th April and I again contacted the flipkart customer care then I came to know that my replacement delivery will be delayed and scheduled date is 2nd May. Then I stated, as I will be travelling on 1st and the product won't be required anymore. Then I asked the customer care executive to raised a refund request. Then the executive informed me that he will cancel the replacement request and asked me to check my order status and informed me once the replacement request got cancel, you will see return request option. But, replacement cancellation request was not updated and I didn't see any return option after the replacement is canceled. I have been trying since 2nd May. But no options could be seen.
So I contacted the customer care on 6th May, and they have informed me that the request has been referred to the concerned team.
And on 7th May, I received an email from the flipkart ecalation team asking me for pick up address and the images of the product I received. I provided the required information on the same day.
But, since then no update was received from the flipkart team. And when I contacted the customer care, they only gave me 48 hours time frame. But when I again contacted the customer care after 48 hours, the same time frame has been provided by another executive.
Request you to please do the needful. I could see in flipkart app that the issue is marked as resolved. But the issue is not resolved yet.
Regards,
Arpita kataky.
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