Flo Mattress — Not getting refund

Website: www.flomattress.com/?utm_source=google&utm_medium=cpc&utm_campaign=ET-103-Search-Brand-Purchase-India&utm_term=ET-103-A01-Brand-KW&utm_content=&gad_source=1&gad_campaignid=19261677337&gbraid=0

I have ordered two mattresses from flo mattress and then returned them immediately as they were not comfortable. Even after one month of returning the product i am not able to get the refund. I talked to the companies customer support team they told that we have received the product and your refund is initiated but after that also i haven’t received the amount, then i also mailed them twice every time they are telling that you will receive the amount within 4-5 days but I haven’t received it yet after 15 days of getting the mail. Kindly solve this problem and help me to get the refund amount please.
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