Flo Mattress — order not yet delivered

Address:

Pune, Maharashtra

I placed an order (11557) on 21st december 2019 and order has not yet been delivered. Called service center many times and they don’t have any clue where the order is. Pathetic service and useless service center. They promised to deliver in 14 days but its more than that. This is very frustrating that we actually don’t know the status of our order. Whenever we call service center they say that we can send the uncompressed one as that is available but not the one we order. Illiterate center, say us to cancel the order if you want to. Is this the way to treat the customer after taking there money and providing zero service.