Floraindia.com — FK1158151- Blackforest cake eggless 1 kg

Website:

www.floraindia.com

Disappointed with quality
I have been using this co since January of this year to send cake, flowers, and sweets to friends and family. Last week Friday I put an order for a cake to Kolkata for my family and they have sent orders to this location 2 times prior to this. At 1 pm Saturday, I checked the website marked as cake delivered. I called but customer care did not receive calls. I was able to get the customer care after multiple tries, the gentleman informed me that he will call back after 20 minutes. After 1 hr no call, I called back and then the same person informed me that it was mistakenly marked as delivered and they will deliver it, however unable to provide any time. At last at 7 pm it was delivered to my family, and I was also present. We were not able to enjoy the cake (Blackforest eggless) as the quality of the cake was worst. I ordered a 1 kg cake but it was 1/2 kg of what we received. It seemed we received a cake from a local bakery. I tasted the same cake other times from this co, so I ordered this. However, the taste did not feel like a freshly baked cake. I am very much disappointed this time. They are on what's the app, I wrote to them that the cake was not delivered and I am unable to get anyone online. However, till today they did not acknowledge.
***** I paid $14.05 for this cake? anyone can bake better at home****