Floraindia.com Complaints & Reviews

I had placed an order of cake and roses for my mother's birthday a week in advance to ensure they have enough time to make the order. On the day of delivery since my mother's phone was busy they contacted on the emergency number provided. Without even reconfirming with the sender the cake was delivered to a different address instead of the address provided. The delivery guy never bothered to check if the person bis available at the location or not. He just wanted to hurry and delivery the order. When you take the payment do we pay it to others?? Why wasn't I contacted if the delivery address was changed. More over we order for a bitter chocolate cake and when the cake arrived this was just a normal chocolate cake with completely different designs. The cake ordered based on the website doesn't even match 1% of it. When I complained they just ignore your messages and harrases the emergency number person to withdraw our complaint.

Very unprofessional, I was recommended by a close friend but now I would say these people are cheaters. Definitely will raise this to the consumer court.

I ordered cake, flowers, chocolate and rakhi from floraindia website, saw on tiktok. Just got chocolates and one rakhi delivered. No response to any whatsapp message, email or call. Ordered new cake and flowers with rakhi, got email to pay extra charges to get second order delivered. After paying extra charges still no delivery, delivered 2 days later when the occasion was over and guess what they delivered, worst quality flowers and rakhi, no cake. Spoiled my occasion, spoiled my mood, insulted me in front of my family.

Disappointed with quality
I have been using this co since January of this year to send cake, flowers, and sweets to friends and family. Last week Friday I put an order for a cake to Kolkata for my family and they have sent orders to this location 2 times prior to this. At 1 pm Saturday, I checked the website marked as cake delivered. I called but customer care did not receive calls. I was able to get the customer care after multiple tries, the gentleman informed me that he will call back after 20 minutes. After 1 hr no call, I called back and then the same person informed me that it was mistakenly marked as delivered and they will deliver it, however unable to provide any time. At last at 7 pm it was delivered to my family, and I was also present. We were not able to enjoy the cake (Blackforest eggless) as the quality of the cake was worst. I ordered a 1 kg cake but it was 1/2 kg of what we received. It seemed we received a cake from a local bakery. I tasted the same cake other times from this co, so I ordered this. However, the taste did not feel like a freshly baked cake. I am very much disappointed this time. They are on what's the app, I wrote to them that the cake was not delivered and I am unable to get anyone online. However, till today they did not acknowledge.
***** I paid $14.05 for this cake? anyone can bake better at home****

Through an online transaction I paid Rs 1550 to floraindia.com on 18th Nov 2020 for delivering a bouquet at friend's new office in Bhuj on 19th Nov 2020. The detailed address and mobile number of the receipients were also given. My friend has never received the bouquet till now 17th Dec 2020. I emailed to them and but they never replied.

Date of incident : 18th Nov 2020
Order no. : KJ1143535
I want to get the refund my whole amount.

They charged money from be but not lifting calls and no response

I ordered for a bouquet of flowers on mother's day. The flowers I have chosen were Roses and Rajnigandha. What was delivered to my mom were roses with some other white flower which was pathetic and unexpected. I would request everybody not to order from this website because even if they give you a choice to select flowers in the bouquet, they will use flowers as per their convenience (i.e. cheaper and flowers with no fragrance). On top of that when you try to call them, either the customer service number would be busy all the time. Even if it rings they won't answer your call.

Today is my husband bday.I send a cake to him amounting 1400.BT wrong cake was deliver to him..and it was on a worst condition.not even able to eat..m so irritate and frustrate..ur company spoiled evrything for today..I want my money back. As soon as possible..unless I vl go to consumers court.

http://www.floraindia.com/index.cfm I had submitted a request for same day delivery for flowers and chocolates. The flowers were not delivered at all, and the amount was charged. There is no response from the company, they are not even answering calls. There is no way i can refund my money nor cancel the order.

my order for a bouquet on KY6890 was not dispatched. When asked the reason they had no answer. The money has not been returned by them yet. The customer care number is always out of reach even though tried hun
dred times a day. The mails are unanswered from the first day itself. when coincidently the call got connected. They just disconnected it wiithout answering. Now I dont know how and when do I get my 495 rs back.but Iwant quick reply from your side and my payment being returned asap.

Regarding Order NO. Order No. JT2827 Rude attitude for not delivering the order It is the worst online service I have ever come across in my lifetime. On my wedding anniversary I had placed order for a flower basket and confirmed the order after receiving the confirmation that the flower will be delivery to my wife on 25th payment was made online and they debited the money with the confirmation email and SMS. But they fail to keep their promise and the flower basket was not delivered. When I called to customer care to confirm why the order not delivery as was committed, they were no one who took responsibility to attend the query. The response was very much in an abusive manner, worst and rude and there is no value for customer. They are so disgusting that they refuse to accept their fault. For all others who are reading this, please avoid floraindia.com or get prepared to spoil your day. They are a group of thieves and they will take all your hard earned money and will give you nothing. It is such a pity that we can’t sue them for this kind of day light robbery. I wish I should have done a research before placing the order as I could see many reviews in this site saying they are very poor at their service I’m writing a complaint to Ministry of Consumer Affairs, Govt. of India and will follow up on this. You can also write to them on - [protected]@core.nic.in This is the worst online service I have ever used. People, who I assume are the customer care persons, were very rude. These people never take responsibility of their work. They are disgusting not even to respond to repeated queries. NO SERVICE NO RESPONSE, THEY JUST SPOIL YOUR SPECIAL DAY THEY JUST SPOILT MY DAY!!! NEVER TRUST THEM!! THEY ARE BIG FRAUD!!! THEY DON’T CARE ABOUT YOUR EMOTIONS AND SENTIMENTS!!!

Regarding Order NO. Order No. JT2827 on floraindia.com

Rude attitude for not delivering the order

This is the worst online service I have ever used. People, who I assume are the customer care persons, were very rude. These people never take responsibility of their work. They are disgusting not even to respond to repeated queries.
NO SERVICE NO RESPONSE, THEY JUST SPOIL YOUR SPECIAL DAY
THEY JUST SPOILT MY DAY!!!
NEVER TRUST THEM!! THEY ARE BIG FRAUD!!! THEY DON’T CARE ABOUT YOUR EMOTIONS AND SENTIMENTS!!!

Hi All, I ordered a Flower basket for my wife as an Anniversary day gift. It was placed on 24th Nov. 2013 and was supposed to reach her on 25th Nov. 2013 with the money has been deducted from my account. They sent me the ’order confirmation’ and ’payment received’ emails. They didn’t deliver the order.
For all others who is reading this, please avoid floraindia.com or get prepared to spoil your day. They are a group of thieves and they will take all your hard earned money and will give you nothing. It is such a pity that we can’t sue them for these kind of day light robbery. I wish I should have done a research before placing the order as I could see many reviews in this site saying they are very poor at their service.

I live in australia and I have sent a beautiful arrangement of flowers to my sister in her In laws place after her wedding by FLORAINDIA. The flowers were delivered but not that I have ordered for. The irony was that they were delivered with the message as " happy birthday from some guys name" since my sister could not account for that boys name there was some tiff in her in laws place. The next day when I called expecting to hear her amused voice about the flowers I was really embarrassed by knowing what had happen due to my delivery. Now when I contacted the number given on the website, the man on the other side told me that he will see what has happened. Now I am waiting and have written several emails to them about my delivery but no body is responding. I am completely pissed off by their way of handling customer complaints. I have been sending gifts to India on every occasion and have used other services as well but have never came across such u professional people. I suggest every friend not to use their services as you may end up breaking someone's house due to their mistake.

I have placed an order (Order ID:JK7067) on 14-Feb-2013 at 10:13 AM. As per the notification on the website that the order may get delayed or would be deliver next day the order placed. But I have placed the order before that time limit. Paid the money 1000 by using payment getway used by the floraindia.com. Get the order confirmation. after placing the order tried to contact so many times to the number mentioned on the website, but every time call gets rejected by the other party. wrote many more mails to confirm that whether the would be deliver it on time or not, finally I wrote a mail in the 14-feb-13 night at 9:10 PM that from now onwards order will not be accepted if some come to deliver. On 15-Feb-2013 got a mail from floraindia.com that the order has been delivered. Mail wrote by Pooja Sharma.

Please help me to get my money back. I think floraindia is doing such fake business and just grab the money from the customer and do not respond the customer positevly.

Birendra
[protected]

floraindia.com is a FRAUD online company who promise flowers, cake etc delivery, dont buy there. I ordered flowers and cake for the valentines day and they did not deliver. I tried calling they dont receive and dont respond to emails but sit tight with your money. Here i am after paying a premium price for roses Rs. 800 alone and not having it delivered. Such occasions its not about money but to have the surprise and flowers to reach ontime and here they are who just take your money in the pretext of such occasion and CHEAT you.

Excellent Site to lure customers... It's my Mom's birthday today i.e. 25th Dec and never sent bouquets online. Googled and 'unluckily' came across this fooling website called Flora India.

They have spent all money only on their website designing and unfortunately not on their service and reputation... The site mentions 3-4 hrs delivery so i ordered it last evening 24th Dec 7PM considering that post noon delivery would be ok for me. Made online payment and relaxed.

It's now post 2pm and the bouquet didnt reach my Mom. I initiated an online chat now and the rep "Nitin" bluntly said to read delivery statement on the website which says we can't assure delivery time. He stated that it would reach by 7 pm !! Wow amazed by their services and over that with their customer interaction/service.

7pm means someone's birthday is nearly over and whats the fun to receive a bouquet then. Anyways im warning everyone not to go for these folks and order from someone better.

Unfortunately it was a quick decision and i couldnt consult my frendz/Mouthshut for their reviews which i now see are very pathetic.

DONT GO FOR IT PLEASE !!

Hi,
I had ordered Carnations Delight FIF173 from FloraIndia.com. Order details are as under:
Order No: IK9651
Delivery Date: 14-Feb-12
Price: 500 INR
The Carnations ordered were " Hi,
I had ordered Carnations Delight FIF173 from FloraIndia.com. Order details are as under:
Order No: IK9651
Delivery Date: 14-Feb-12
Price: 500 INR
The Carnations ordered were " A beautiful bunch of dozen Red Carnations, to delight your loved ones." This was mentioned on their website : http://www.floraindia.com/details.cfm?PID=399. The flowers were delivered after 8:00 PM on 14th Feb'12 and that too were mix of yellow and pink carnations in pathetic condition. The flowers were not fresh and were in no condition to gift someone. I am really disappointed because of their poor service. they didn’t deliver what was promised. We returned the flowers as and when were received. Also their customer care phone numbers India +91 9350.551.301, +91 9350.299.802 are not working.

I need refund as what you promised was not delivered. I AM HIGHLY DISSAPOINTED!

Regards
Rupina Katyal
[protected]

Flora India does not understand that what they are dealing with is not just delivery of any commodity but it is feelings of people who are
far from their near ones. Timeliness, quality & accuracy of delivery are very important.

I had extremely bad experience with flora India. I did big mistake of trusting them delivering flowers and a soft toy on my wife’s Birthday. I ordered a day ahead. Next day I called them multiple times to ensure that delivery is done in time

Called at 11:00 hrs: They confirmed it will be delivered by 17:00 Hrs
Called at couple of times around 17:00 hrs they said it will be delivered surely

View next photo | Delete Photoin half an hour
Called couple of times around 18:00 hrs they said it will be delivered in 15 mins
Called couple of times between 19:00 & 19:30 Hrs – they kept on avoiding the call. Finally I got an alternate number from a website and called them they said they will get back.
Called them couple of times around 19:30 hrs they said boy is out for delivery
Finally got a call at 19:58 hrs that ordered is delivered

When I checked – I found that their delivery boy gave a bouquet and forgot to deliver the soft toy.

The bouquet they have delivered is crappy and totally different from what I ordered. Photographs of what ordered and delivered are enclosed.

When I called floraindia again instead of feeling sorry - they tried saying its a possible mistake they will send out soft toy next day.

The whole day was ruined by floraindia. I demand refund of entire order amount and besides they should seriously do something to improve professionalism and take their business seriously.

I recently made an online order with a delivery company in India to deliver flowers to my mother in Aluva town on her b'day on the 14th of july 2010. order no: GD2956. the order was placed as their website clearly mentions that Aluva and Alwaye(old name) are in their list of places where they deliver. on the date of delivery, in the afternoon they rang me up to inform that i need to pay them an extra Rs300 to deliver the flowers, as they do not have service in aluva. they had confirmed my order and deducted Rs.625 from my credit card account on the 13th of july. on searching online i can find that a lot of other people have made similar complaints against the same company. kindly do some thing to stop the bogus company so that no more people are cheated. i spoke to their representatives Pooja and Sachin. if necessary i have proofs that i can forward( like the emails confirming my order and a screenshot of their website mentioning the cities and their claims of free delivery all over india)


thanks,
Meera.

I ordered a 'Black Forest' cake to delivered on Valentine's Day. I placed the order
four days before Val Day. I came to know that they have delivered the wrong cake
- some cheap black cake - from the recipient in spite of the advance notice.

When I contacted customer service, they cited the substitution policy. I was never
informed that they will be substituting the cake. I got to know from the recipient.
If they had told me that delivering a 'Black Forest' cake is not possible, I would
have ordered somewhere else.

Save your money and stay away from this website.

I booked an order for 14th Feb for Kolkata.
But, the order was not delivered on 14th. and on 15th Feb noon time, i recvd mail that the order was delivered.
On 15th Feb 8.30 pm the delivery man came delivered the order to address, to the neighbor without confirming that the person is present or not.
Recipient left the city on same very day noon time. They claim that order is delivered. and we can not do anything.

Through an online transaction I paid Rs 490 to floraindia.com on 1st Dec 2009 morning for delivering a bouquet at my in-laws residence in Guwahati. The detailed address and mobile number of the receipients were also given. They never received the bouquet, however, I got a mail from floraindia on 2nd December that the bouquet has been delivered on 2nd Dec. On call up and enquiring their service was very poor, I followed up with 4 to 5 phone calls but every time their executive would commit to call me back after getting the details and would never call back. Later on 3rd December night somebody called back and said they will get a refund done but no details given as to when and how it will be done.
Online services are very popular across the world in India as is the case in most situations these type o[censored]nprofessionalism continue to exist. This time the amount I wasted was not very high, nonetheless, verp rupee has its value.

I Placed an order for flower delivery through website on 23rd June for scheduled delivery of 26th June at 10.00am in Jorhat Assam, order no FC 5433. the order was processed online and payment was cleared. the website clearly advertises the following:


All major credit cards accepted.
Verisign secure payment gateway.
Free Shipping all over India.
Fresh Flowers are Hand Delivered.
No extra or hidden charges.
Orders for Sunday and Holiday also accepted, at no extra charges.
Same day delivery in all major towns and cities of India.
Hand picked fresh indian and exotic flowers at the best prices.

i receive an email from the website's client servicing contact on 25th June evening, informing to pay additional Rs 300 as the area is not covered under their delivery reach.
I responded to the person asking her the clarification on their claim of free shipping to all over india and that of no hidden or extra charge. however, the contact maintained that there were charges for the delivery.

I received email at 1.00 pm on 26th June, to check with me if i was interested to pay and get the delivery done. clearly, i asked them to cancel order and refund my money. i was upset that the website and the company had let me down as i the delivery for my brother-in-law's birthday and the occassion was missed. the company was defiant of being at fault infact were empathyless to understanding consumers concern or the rightful promise made by them.

the following is the trail of email communication.

this is clearly a case of false advertising and misleading claims and then faltering on promise.such websites should be penalised and taught a lesson.

Manish Arora





Pooja

Appalling to know that after my such a response, you just had a one line response and notify me of the refund. there is no need felt to reason or apologize of inconvenience. its a shame to learn about the way company cares about customer.

Manish
- Hide quoted text -







On Fri, Jun 26, 2009 at 2:24 PM, Flora India <[protected]@floraindia.com> wrote:

Dear Manish ji,
We have canceled the order no.FC5433 and refunded you in full for the order and the refunded amount will reflect in the next bank statement.

Warm Regards
Pooja Sharma


On Fri, Jun 26, 2009 at 3:18 PM, Manish Arora <[protected]@gmail.com> wrote:

Pooja

I am cancelling the order for following reasons, please refund my money !

The delivery was supposed to me made today morning as the birthday is today
you are still struggling to resolve this matter and it turns out as a complete disappointment for me.
i had placed order three days back and you only returned to me yesterday evening, with less than 24 hrs to go for delivery, to check on with me on delivery fee?
after two responses from me, you had not replied confirming that you will not deliver, i inferred that the delivery would take place.
your communication that order is not being delivered, due to the delivery charge issue only comes to me by email at 1.16 pm IST much later than the scheduled delivery time. this reflects the customer service standards.
this is completely unprofessional, legally decieving and unlawful from a consumer point of few.

the promise has not been kept, i have paid you for service and the service has not been carried. please initiate refund.

secondly, the trust is lost as i had relied on your company for a delivery. this is also against your substituion policy that states that the ocassion will not be missed. which has happened on this ocassion.

trust me this leaves a complete bad taste of consumer experience in my mouth and i will totally ensure that this case and incident doesnt go scot free, therefore it is being brought to light to other consumers through a post to a mumbai newspaper and i am filing a complaint with following consumer courts due to false advertising and misleading consumer information:

the indian consumer forum courts.
http://www.consumercomplaints.in/

consumer complaints
http://www.indiaconsumerforum.org

you can check my post in 1 hour on these two websites.

Manish






On Fri, Jun 26, 2009 at 1:16 PM, Flora India <[protected]@floraindia.com> wrote:

Dear Manish ji,
We have not received the extra delivery charges payment yet so your order has not been processed yet so please let us know what to do.

Warm Regards
Pooja Sharma


On Fri, Jun 26, 2009 at 2:28 PM, Manish Arora <[protected]@gmail.com> wrote:

Dear Pooja

please confirm if the order was delivered or not? it was scheduled for delivery today at 10.00 am. !!!
if this has not been carried out, i need to know immediately.

Manish


On Fri, Jun 26, 2009 at 11:02 AM, Flora India <[protected]@floraindia.com> wrote:

Dear Manish ji,
Yes, we have mention on our site free shipping all over India and no extra or hidden charges for the city which are mentioned in our site . But as Jorhat is not mention in our delivery cities and it is not within the city limit that why we have asked you for extra delivery charges.


So, please let us know if you want to deliver the order.


Warm Regards
Pooja Sharma



On Thu, Jun 25, 2009 at 6:16 PM, Manish Arora <[protected]@gmail.com> wrote:

Hi Pooja

please read the text below from your website, so to infer from your request of Rs 300 extra for delivery, whatever stated on website is misleading? correct, please clarify.

All major credit cards accepted.
Verisign secure payment gateway.

Free Shipping all over India.
Fresh Flowers are Hand Delivered.
No extra or hidden charges.
Orders for Sunday and Holiday also accepted, at no extra charges.
Same day delivery in all major towns and cities of India.
Hand picked fresh indian and exotic flowers at the best prices.




Manish





On Thu, Jun 25, 2009 at 4:40 PM, Flora India <[protected]@floraindia.com> wrote:

Dear Manish ji,
The address given by you is not in our city limit so you have to pay extra delivery charges of Rs300. You can make the payment through Ask Florist option given on our site.

Warm Regards
Pooja Sharma


On Thu, Jun 25, 2009 at 6:07 PM, Manish Arora <[protected]@gmail.com> wrote:

Hi Pooja

This should be brought into notice when the order is being placed, your key power point on website says Free Shipping all over India. This clearly would become false advertising and unlawful as there is no fine print in your claim as well that certain deliveries can be charged extra.

I have sent so many orders to different parts of india and never been asked to pay extra, please check order history.

Therefore, in conclusion I expect that you keep up the promise and deliver in the advertised cost.

thank you

Manish



On Thu, Jun 25, 2009 at 4:24 PM, Flora India <[protected]@floraindia.com> wrote:

Dear Manish ji,
We have confirmed from our service provider that the address given by you is really far away from our service provider's place so you have to pay extra delivery charges of Rs300. You can make the payment through Ask Florist option given on our site.

Warm Regards
Pooja Sharma

Hi Sanjay
I am told that you own & manage www.floraindia.com.I placed an order on 8th for delivery to be done on 9th.My Order numebr being FK7227.It was for my Mom's Bday.I started calling your helpline since 11 AM.I was kept on hold, disconnected ..continuosly given false assuarance by many ..Nitin, Pooja, Neha & so on...Finally I got through to another at 7:55 PM who said that all he can do is cancel my order & banged the phone on me.www.floraindia.com has screwed my entire day & the most imp this is the occasion that has been screwed.I have spent more than Rs 100 on phone calls & abt 9 hrs chasing your shameless team.I am keen to know your take on this.

Samuel