Florasensations.com — Non-Refund of Cancelled Order #38979

I placed Order #38979 on 6 February 2026 on florasensations.com.

On 7 February 2026, the company informed me via email that the order was cancelled due to delivery issues and assured that the refund would be processed within 10–15 working days.

Despite the expiry of the promised refund timeline, the amount has not been credited to my account. I have sent multiple follow-up emails (19 February, 27 February, and 2 March 2026), but the company has failed to provide refund confirmation or transaction reference details.

This constitutes Deficiency of Service and unfair trade practice under the Consumer Protection Act, 2019.

I request immediate refund of the full order amount along with confirmation of transaction/reference ID.

I have already filed a grievance with the National Consumer Helpline (Grievance No. 8801935).