Flpkart — Issue with the replacement of a faulty product

I ordered a laptop from flipkart i got a defected product then i requested a replacement and they are just ignoring it from past 15 days there is no help from customer care they are just telling me to wait nd so on please resolve this issue asap
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Jan 20, 2021
Updated by Vachan123
Replacement Rejected Replacement ID:[protected]
We're sorry. We are unable to process your replace request.
Replacement Rejected Replacement ID:[protected]
We're sorry. We are unable to process your replace request.
Replacement Rejected Replacement ID:[protected]
We're sorry. We are unable to process your replace request.

this is happening continuosly

this is my current Replacement ID:[protected]
Jan 20, 2021
Updated by Vachan123
this is the picture of my product

this is my order id OD[protected]

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