Fly India Trip — non co-operation during the entire trip even after receiving full payment

Address:	2/228, Vishwash Khand, Gomti Nagar, Lucknow, Lucknow, Uttar Pradesh, 226010
Website:	www.flyindiatrip.com

This is all about our group tour of new delhi and surrounding areas during the last week of may this year. We had planned a grand family tour (Of 12 members including my mother in law who is 80 years old) for 7 nights and 8 days and planned to cover agra, mathura, haridwar, risikesh and missouri.

It seems the only mistake we did was to book fly india trip as our tour operator.

The booking was very smooth though and ritu, the sales person, was very cordial in accepting our payment. As per their requirement, we had paid more than 75% before even the tour started. Little did we know...

The problem started from the very moment we reached the delhi airport on may 25. We were advised that the hotel will arrange pick up. But even after waiting for one hour, nobody turned up. Seems vikash, the person responsible from tour operator side, forgot to mention arrival time to the hotel guy. Took a cab and reached the hotel (Hotel senon). It was a below standard one with lot of facilities missing. Some major flaws were stale food (Breakfast and dinner were part of our booking agreement), faulty shower, small sized rooms (As per our mutual understanding the tour operator was supposed to provide 4 rooms with triple occupancy) etc.

The list of problems did not end there. Since there was a very senior citizen in our group, we had specifically requested a wheel chair and paid extra amount for that. Alas, no luck. Till such time we left for hills the next day, there was no wheel chair. Not only that, the hotel manager (Amit from hotel senon) demanded that before we leave, we must pay rs 10, 000.00 or else, he will not allow us to leave.in order to avoid trouble and nuisance, we relented and succumbed to their demand.

Once we reached missouri, we were accommodated in a decent hotel (Hotel pearl, the best during the entire trip) and had a very good overall experience including stay and food. The next morning, after we started sight seeing, suddenly the tempo traveller broke down. The repairing work took more than 3 hours and we were stranded in no man's land during this time. The whole day's plan was gone for a toss. We were scheduled to enjoy the evening arati at risikesh on that day. We reached risikesh after 9 pm when everything was over.

The scheduled 2 days' stay at haridwar was more or less without much trouble. However, the tempo driver demanded a payment of 16, 000.00 (The entire remaining amount) en-route back to delhi. We refused to pay the whole amount as we were not confident about their service. So, we paid rs 10, 000.00. The tempo dropped us at the delhi hotel and left. Before leaving, the driver confirmed that a new tempo traveller will come the next day and will remain with us during our visit to agra and mathura. It was the same hotel sinon, who this time, provided better quality rooms and better food.

Come next day, and there was no car. We were ready as early as at 9 am, but nobody came to pick us up. It was revealed by tour operator at 11 am that the transporter has refused to provide a car and they are arranging another one. The alternate vehicle finally came at 1.30 pm. The first thing the driver demanded was payment of the remaining 6, 000.00 which we promptly did. Finally the journed for agra started at 2 pm and we reached there at 6.30 pm well after the gate of taj mahal was closed.

So, there we were, 12 people reached agra at 6.30 pm on a thursday evening. The next day was friday and gate of taj was closed for the whole day. We visited some other sites like agra fort, fatehpur sikri etc but returned from agra without seeing taj.

This was in short our experience with fly india trip. Throughout the week, whenever we had faced problem, help from the tour operator was very rare and almost nil on many occasions. Almost all the hotels wanted us to pay the charge though we had actually paid the same in advance. Every time, we had to call the operator and spend a considerable amount of time before the issue was resolved.

Among the staff people like durgesh, shailesh were extremely hopeless, ritu was incompetent. Whatever little involvement we got was from vikash and priyanka. There was one manager (Whose name i have forgotten) who was very rude and non - cooperative.

We would not recommend the name of fly india trip to anybody, neither do we want to be associated with them again.