Flybig — Flight cancellation

Website: www.flybig.in

Hi Team,

My name is Varun Kota(30 yrs) and my mother is Sita Lakshmi Kota (65 yrs) who were supposed to Fly out of Gondia to Hyderabad on 10th May, 2022. I reached airport from Bilaspur by cab which cost us 6500 . After reaching airport we were informed that flight is cancelled. We did not receive ant information regarding cancellation till arrival at airport.
After a lot of negotiations with Flybig manager at Gondia - we got a hotel accomodation. Flight rescheduled to 3:15 PM on 11th May, 2022.
When I checked into hotel, I got to know that we have only been provided Dinner and breakfast. No lunch on 11th May, 2022 till we land in Hyderabad at 5 PM IST.
Manager Name : T Vijay was very rude and was threatening us to control our anger or else he wont do anything and leave us as we are.
I request your strict action against the case as we have been left with no food from 9:30 AM to 5 PM IST at Gondia Airport till we reach Hyderabad.

PNR : 69GREA
Actual flight schedule : 3:15 PM on 10th May, 2022 - Cancelled after arriving at airport
Reschedued - 3:15 PM on 11th May, 2022
Accomodation - provided with only dinner (10th May, 2022), breakfast (11th May, 2022) - no Lunch from 9:30 AM IST till reaching Hyd at 5 PM IST.
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May 11, 2022
Updated by Varun2607
I am looking for the compensation and refund of my ticket for all the harrasment, time loss and money loss that I have incurred due to this poor and unexpected behaviour I received from the Flybig Airline unit headed by manager T Vijay at Gonida airport.

To add to the misery there is not a Terminal manager no AAI authorities to go and file a complaint as well . As a customer totally left stranded and looked like a fool in front of all people present at the airport for my rigorous arguments with the manager T Vijay. This has been my most horrible experience for taking a flight out of any city in the country.
 
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