Flyking Courier Services — Courier Services - parcel not received

Address:	122001
Website:	www.flyking.com

Hi Team,

MY brother had couriered a parcel from Flyking Gurgaon Mianwali colony office to Pune Rahatani on 0st August 2016, tracking number[protected]. The parcel contains Medical bills which i need on urgent basis for Income tax purpose. I am having monetary loss because of this. Today is 16th August and yet I have not received the parcel. We have placed multiple calls to them asking about the parcel to Mr Virender Singh on [protected]/[protected]. His team firstly dont answer the call and if mistake the pick the call then they say that Pune office nobody is picking the phone so we can't say anything. My brother has paid multiple visit and made multiple calls to Gurgaon Office. I haev tried complaining in Head office in Mumbai but nobody takes this seriously. From Mumbai head office I spoke to Asmita between 2-3.00PM, she is saying the tracking number is incorrect, however the number mentioned on the receipt is same only. when I told that i want to complaint then she disconnected the phone saying i need to gain get in touch with Gurgain Office only.

Please advise how can i get my parcel and all the financial/mental harassment me and my family went through.