Footballmonk — Product/refund not received.

I placed an order for a t-shirt on 21st February 2025 from FootballMonk through their official website. Despite multiple follow-ups over the last three months, the order has not been delivered. Each time I contacted their customer support, I received only template responses stating that the order was delayed and that the refund would be credited within 2 working days. However, even after repeated assurances, no refund has been processed till date. This is a clear case of deficiency of service and unfair trade practice under the Consumer Protection Act. Relief Sought: Immediate refund of the full order amount Compensation for mental harassment and time loss Appropriate action against the seller for continued delay and non-responsiveness Order Details: Order Date: 21st February 2025 Order Number: #227430 Product Ordered: T-Shirt Amount Paid: ₹901.55 Mode of Payment: UPI Registered Email/Mobile: [protected] Company Name: FootballMonk Website: https://www.footballmonk.com Email : [protected]@footballmonk.com Category: E-Commerce / Online Shopping