Force Motors — careless & non road worthy services by auth. serv. centre

Address:

115 palmspring bld lokhandwala, ANDHERI WEST, MUMBAI - 53, Mumbai City, Maharashtra, 400053

Dear force team,

This is to bring to your notice the irregularities on part of your authorised service centre s. P. Automotive, ghodbunder.

Our 15 seater ac tt (Executive model) bearing regn. No. Mh46ah0875 was sent to the service centre for over heating problem on 20th dec'2019, on 24th dec we were asked fro dismantling of engine to which we approved on 02nd jan 2019 dismantling work was undertaken after paying 60% advance payment as per their policy.

Our vehicle was released on 10/2/2019 after repairs (Please check the kms), after that we sent the vehicle on trip and driver faces overheating and pickup issues with excess smoke, we sent the vehicle back to sp automotive for repairs. After some minor repairs they sent the vehicle back to us, thereafter again driver faced same issue we sent the vehicle back to them and they detected some injector problems and took approval for injector service for which we had paid a handsome amount. Even after that same problem exist and again we had to sent the vehicle to sp auto.

I fail to understand when engine work was done why not injectors were serviced and reinstalled?? As its a common sense and we would have not objected to the same.

Finally now since approx 15 days vehicle is lying at sp auto and few days they didn't even inspected the vehicle as due to shortage of technicians / mechanics, when i personally visited the service centre our vehicle was lying as it is.

I met and spoke to mr. Vikas, mr. Pandit mr,. Jitu they just assured me it will be done soon and there was no update from their end infact i was the person always following it up with them.

Just 2 days back when i fired vikas and spoke to mr. Sachin of force and mr. Ravi they came into action and finally they stated that head needs to be removed and sent for lab testing and it will take another 4-5 days for vehicle to get ready.

So now you just calculate from december till may its almost 5 months vehicle is not in proper condition even after spending lacs of rupees as sp mechanics are not well trained or capable to understand. Diagnose the fault and repair the vehicle accordingly.

Payments made
16/1/2019 rs. 50000 /- against engine
09/2/2019 rs. 121775 /- against engine
16/4/2019 rs. 18243 /- against injectors

Now lets come to commercials of our monetary losses during peak season.

05 months ac rto tax rs. 65000 /-
05 months drivers salary rs. 15000 per month = rs. 75000 /-
05 months x 25 days per month = 125 days x rs. 4000 /- savings per day = rs.500000 /-

In all rs. 640000 /- is the amount we have incurred loss as our vehicle was not fit to ply on road just because of sp auto.

Even after spending a huge amount on repairs still the vehicle is not in roadworthy condition by your auth. Service centre??

Now finally we don't know when the vehicle will be ready and will it be in a road worthy conditions??

Who is responsible for our losses?? Sp auto or force motors... We need answer.

I am finally not getting any revert within 24 hours of this mail, i am sorry to say i am proceeding to the consumer forum and media and will create an issues with all bus owners associations pan india.

Enough is enough now its not tolerable anymore.

Look forward for an early reply from sp auto and force motors as well.

For tour india tours & travels pvt. Ltd.

Anil garg
Managing director
[protected]

Mr. Niyaz attar
Sr. Manager
[protected]