| Address: | STATESMAN HOUSE, 4 CHOWRINGHEE SQUARE, ., Kolkata, West Bengal, 700001 |
This is to bring to your notice the absolutely abysmal service that we are getting from the force traveller omni-bus that we purchased in september 2018 (Details of bus, registration and purchase given below).
The relatively new bus, which has run just about 5, 281 kms so far and has gone through each of the eight services provided by you, is refusing ignition the second time in the last one week. The last day when this happened, a technician visited us and apparently resolved the issue. However, the same has happened today, again. Last october, there was an issue of the bus not starting as well. Is it usual of force cars/buses to break down so soon after hitting the road?
Ours is an educational institution. The bus is used to carry students and faculty members to different locations within and outside the city. Since we are responsible for the safety of these people, especially of the students, we are extra-careful to make sure that the bus is up-to-date with servicing and properly maintained. When, despite regular servicing and check-ups, the bus tends to break down and your technicians are unable to fix the problem, how do you suggest we send the bus out with our students? And, in case of a mishap or break-down of the vehicle mid-way, who should be responsible?
We request you to look into the matter at the earliest and make sure to resolve these issues once and for all. Treat this as a priority and save us from recurring breakdowns. Any more hassle will leave us with no choice but to take this matter to higher authorities and with other forum.
Details of the car
Regn no. Wb25 h9310
Chassis no. Mc1e4dha9kp035320
Engine no. D67020876
Date of regn 03.10.2018
Owner name: c r irani foundation Was this information helpful? | 
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