Fortis Healthcare — Advance deposited money not refunded by Fortis Mohali even after 1.5 years

Address:Fortis Mohali

Gist of Case:
Late Mr. Amit Kumar was diagnosed with Chronic Kidney Disease in the year 2019 at Gaya, Bihar. We have been informed to consult Fortis Mohali for better treatment.
After we consulted Fortis Mohali, we have been informed that Kidney Transplantation will be required. (Reference OPD Prescription dt. 26.06.2019)
As the family of patient was extremely poor, we friends have started a donation campaign through Impactguru fund raiser platform. (Reference Social Media Impact Guru Campaign).
Impact Guru transferred Rs. 60, 735/- (Rs. 52, 417/- + Rs. 8, 318/-) on 28/10/2021.

We along with Patient's family arranged for more money and planned to go Mohali from Bihar but unexpectedly patient's health condition deteriorated and sadly he expired on 02/11/2021.
We were so shocked and in pain for Amit's untimely demise.
Due to shock his father also got Expired 12/12/2021 and family has entered into extremely bad situation mentally and physically.
Since then we some group of friends are supporting his family financially. But still the family is in extremely poor condition as they have huge borrowing taken for the treatment.
Sir, from last 1.5 years we have tried to contact Fortis Mohali for the refund but have not heard any reply. We have written mail dt. 16/04/2023 to Fortis and sent multiple reminders, but as on date not even a single reply came. We have sent complete details to Fortis Mohali along with following attachments vide our mail dt. 16/04/2023::
1. Social Media Impact Guru Campaign
2. Fortis OPD Receipt dt. 29.09.2019
3. Fortis Evaluation Sheet
4. OPD Prescription dt. 26.06.2019
5. Fortis Estimate dt. 26.09.2019
6. OPD Invoice dt. 25.11.2020
7. Patient Portal Screenshot
8. Patient Death Certificate
9. Patient Aadhar Card Front
10. Patient Aadhar Card Back
11a. Fund sent to Fortis
11b. Fund sent to Fortis
12. Death Certificate of Patient's Father

Madam / Sir, we urge you to kindly ask Fortis Mohali to refund the balance amount Rs. 60, 735/- to either in the Impactguru or to the account of Mr. Aditya Saran. Mr. Aditya Sharan is relative of Late Mr. Aditya Kumar who started the fund raiser campaign.

Account details of Mr. Aditya Saran is as below:
Name: Mr. Aditya Sharan
A/c number: [protected]
IFSC Code: SBIN0002739
Bank: SBI, Bodhgaya (Bihar)

Please help and refund the amount ASAP.

Thanks and Regards,
Suraj Chandra Prakash
[protected] / [protected]
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