Fortis Healthcare Complaints & Reviews

We are waiting for discharge from 11:00AM today but bill is not ready. We are from MBPT but no one giving proper estimation. Its taking more time to discharge....

No one is available to change dressing of left side legs. Informed since morning but no one changed.

My name is neelam garg and today i have admitted in fortis healtcare faridabad neelam chowk and tpa desk employee and rajesh security guard abusive from my husband kirti bhushan Garg suspend immediately rajesh ###

Patient name - Dr S.K. Dhir
UHID no- 6827324
My father Dr S.K. Dhir is a dialysis patient at fortis hospital mohali for the past 5 years.

On 17/3/22 in the evening he went for dialysis. His pre dialysis weight was 73.1kg and machine was programmed to remove 2800 ml o[censored]ltrafiltrate so that post 4 hour dialysis weight could reach 70.3kg
However after 1.5 hour duration he started feeling dizzy with profuse...

My wife was admitted to Fortis hospital on 10th March 2022 due to certain complications in her pregnancy. The doctor advised for medico termination and the necessary procedure was performed within the labour room itself. The estimate was also prepared on the basis of the same. After the procedure doctor advised for vaccum suction and evacuation procedure which was to be done in the OT for which again estimate was given on general ward basis. After the complete process was done, doctor conveyed that they will need to keep my wife under review and accordingly she will need to be shifted to a room. At this point after all the procedure was done and completed and after the doctor conveyed that they will keep my wife for a day to observe, I opted for a single room.

However, to my surpise the next day (on 11th march 2022) during the bill, the charges for the procedures that were carried out in the labour room and OT were increased and levied basis a revised estimate that was given to me when after completing of the procedures my wife was to be shifted to a room and at that point i chose a single roomI. I had no clue that the charges for procedure that have alreadybeen conducted as per the old estimate have also been increased.

To the management of fortis hospital, i am very curious to understand how charges for any surgery/ procedure can be different on the basis of the room type that I chose for the stay of the patient? I understand that room charges are different basis the type of room (twin sharing/ single/ generalward etc.), but why and how shall it change the charges for any procedure .. means of charges of any procedure are Rs. X for an estimate taken for general ward, then how can charges for the same procedure be Rs. X+ 10 if the room type is single room?

Not only does the procedure charges change, in fact other charges like OT charges, doctor visit etc. also changes.. i find it very illogical and against the norms of treating customers fairly..

I tried to speak with the team at the IPD desk and the biiling counter, but they denied stating that charges were basis the room type that i selected at the end. This has resulted into extra charges been levied and collected from me to the tune of Rs.10000- Rs.12000

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Phone Numbr - [protected]
My Wife Sonal Pandey was hospitalized in Fortis Cunningham Road Bangalore, from 06-10 October 2018.
Now, today we had same kind of problem and we came ro Fortis LA Femme but they are charging the Registration again. What is the use of having hospital chain when we have to pay Registration with every hospital. Otherwise you say it is one time Registration, not sure that is only for a year or 2 year this is not mentioned anywhere.
I know this is clear revenue. But please do not cheat. Say upfront that you charge. We have left Max and started with Fortis but seems all are the same. Rather I should try once with Apollo.
Rs. 150 does not make huge loss. But here is the matter of words by hospital and their values.

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I being a CGHS beneficiary where I was referred to Fortis Hospital for the treatment. On 10/02/2022 I got examined by of the Doctors viz, Dr. Shallu Kakkar and it was advised to go for surgery on the basis of diagnosis. The said doctor advised for counselor and Anesthetist on the same day. I again deposited fee for the sevices of anesthetist and was examined by the said doctor. Again I was asked to meet the counselor. The counselor repeated the same process which was earlier repeated by anesthetist and the Júnior doctor itself.
Earlier The Doctor had advised to come at 7.00 hours in the morning after completion of formalities. on the same day I was in receipt of phone call from the counselor who in turn said that come at 9.00 hours. On 11the of the same month 2022. I alongwith my spouse rushed to the hospital premises and after depositing fee which was over charged against the package by the counselor I was shifted to labour room. I had not taken even water as I was told to come empty stomach. Now I was waiting for my turn to get the surgery completed by the experts. To my surprise I was not moved from the bed till my husband had to ask the authorities for discharging of the patient from the hospital. After the episode Dr. shallu said that our Operation theatre is over busy and by 19.00 hours we will be able to move the patient to OT. Again after the persuasion of my husband the doctor was ready to shift me at 17.00 hours where the formalities were fulfilled. It was 23.40 hours after the persuasion of my husband with the coordinating staff i was discharged so that I could move to my residence. In the last the same humiliation was done by the billing clerk for final settlement of dues.
This whole process of the hospital has put me as well as my husband who is approaching 60 to great humiliation and mental agony. If the hospital was not having vacancy in the OT then why I was called on the same day, what was the purpose of calling me at sharp 7.00 hours. If I was retained upto 23.40 hours why food was not served to me. Why excess amount as advance was charged from me. In the package it was said that the payment has been made for General Ward and the patient will be shifted to ward after surgery. I was again shifted to Labour room after operation. Why the Package does not mention the charges as bifurcated.
I want to know why I should not move to consumer Court for justice as the bill is incomplete and for the irregularities on the part of hospital, which is one of the reputed hospitals. When all the formalities had been fulfilled by the junior doctor then why I was pressed to consult anesthetist and counselor. Why I was pressed to go for antigen test for me and my spouse, and if it was very important then how I was treated in OT without it.
Anita Kar
UHID/OLD UHID
8483788/372403
Mobile No.[protected]

I visited Fortis hospital sector 29 near huda City center gurgaon today around 4 am - they have taken blood sample without my consent and charged 598 rs for paracetamol injection and 598 rs for cannula and 350 rs for cannula fixer . Unreasonable and unethical charges

I am B N SURESH CGHS Private ward entitled patient. Serving as Sr Accounts Officer in Ministry of Defence under PCDA Bangalore. I had RTA incident on 16th December 2021 and was admitted as inpatient for a surgery of left clavicle by Dr Raghu Nagaraj vide UHID NO 11458695 at Cunningham road Fortis.
On discharge i had been billed for RS 64134/- verification of bill revealed following discrepancies.

I was billed a sum of Rs 3020/- towards bed side charges, admission charges etc., I would like to intimate that Hospitals in India have entered into a MOU with Government of India that they will be treating patients at CGHS apporved rates. Any surgery as such should be done at package deal rates . Which includes all in cost including admission charges bed side charges icu charges etc etc.. which should not be billed to patient separately.

Further, no CGHS code for the sugery was printed in the bill on my insistence they worte CGHS code by hand.

Total bill of Rs 64134/- includes a sum of Rs 33810/- towards implants VIZ plate, screws etc. For Which i needed copies of invoices to prove that charges towards implants were genuine.

On persuasive approach after a delay of almost two months copies of invoices were provided to me today. To my horror i notice a large difference in actual cost and billed amount. To be specific the cost of implants was Rs 30176 Only leaving a difference of Rs 3634/-.

On enquiring i was mocked at like an illiterate and was told the additional amount was towards handling charges marking charges etc., When I asked the same is not mentioned in the bill I got a reply you will be reimbursed invoice price only not other charges.

I herey seek justice against unethical practices of excess billing by Cunningham road Fortis. And suitable compensation for the pain, agony and humiliation by the billing staff. By duly refunding Rs 6654/-

I booked appointment of doctor on 11th feb at 6PM For 12th feb 9.30 AM. I reached hospital on time and staff confirmed that doctor will only be available at 10AM. I filled registration form and given to staff. As soon as she got to know that i am covered under CGHS, suddenly the behaviour changed and doctor availablity also changed to 11.30.
Why this change of availability and change of time. Is Goverment is not paying hospital for cghs covered patients. If not why the hell hospital is registered under cghs. The partiality is bad. Finally i am paying the full amount as i also dont have much time.
Why only doctors time matters not patients.

This hospital is anyway pathetic.

Hi, i have done telephonic consultation with Dr.Prathima Reddy in Fortis la femme on last Thursday at 7:30 PM instead of video consultation because of the hospitals internet issues of hospital but i haven't received any prescription for the same inspite of following up so many times through call and mails. Such a disappointing service and wastage of my time, efforts and money

I have done surgery at 10 am only.
They told u will get discharge by insurance on 12pm ...
Again I went to ask when we will discharge they told it (insurance) it will take 4 hours u will get discharge at 4 pm again no updates only saying wait wait wait wait 😡😡😡😡😡😡😈
I will never visit this hospital never

My father Dr Sudhir Kumar Dhir has been on dialysis since last 5+ years at fortis hospital mohali. UHID 6827324

On 07/02/2022 the dialysis machine was supposed to remove 1500 ml of fluid in 3.5 hours. At the end of 1 hr the blood pressure fell to an alarmingly low of 60/30 mm hg. On complaining of dizziness, intravenous fluids were started. But even after 800 ml of normal saline infusion the blood pressure did not rise and...

It has been more than a month I am requesting to refund teh money which is as per my TPA however these people are not explaining or understanding. People are too rude on phone.

Most of the time they pick the call and hang up. I have multiple request for a call back howevr they are ignoring. I think a government hospital is far better than these people. An audit must happen to their accounts. I am sure there is some thing going wrong . [protected]

Refund against security deposit amount to Rs. 10866/- INR against UID No. 11513171 is pending since 19 Jan, 2022. Calls made to customer care of fortis healthcare results in the operator disconnecting calls.

Kindly take needful action immediately.

I had a surgery and after suture removal they gave me appointment for today but after reaching to the hospital I see that the orthopaedic section is closed. The hospital didn’t give any prior information about the appointment cancellation, wasted both my time and cab fare

Dear sir/ madam

As there is emergency covid situation prevailing, it is difficult for us to take our patient for delivery at your Fortis Vasantkunj branch

We had deposited Rs 10, 000/- dated 29/12/2021 with receipt number 1301/DP/2112/193868, we request you to kindly refund our deposit amount

The account number for the repayment is as follows

Account Name - Sarthak Agarwal
A/c Number - [protected]
IFSC Code - HDFC0004459
Bank Name - HDFC bank

Thank you for your cooperation

Enclosed - Picture of receipt and payment

My wife got admitted on 4th Jan 22, and Dr. Thomas provided wrong medication, she was Covid positive but not server. They have provided Molnupiravir and steriod which was not required. After discharge when I have checked with govt hospital for second option they has confirmed that wrong medication has been given to my wife. Currently my wife suffering from vertigo which is not getting settled.