[Resolved]  Fortis Healthcare — charge 2 time for mask

Hi team,

Fortis charge me two times for mask which needed for bipap and it's cost around 2200 each. Also i need that mask at home for further treatment when i ask for ask for mask they said it's fortis mask.
Because of it i have purchased another one and end up paying 7500 for mask.
This is what non medical person could calculate but i don't know whether they did same for other things.
I am attaching few proof for your reference.

Could not attached photos for proof give me email i'd to send you the proof.

Thanks and regards,
Vidhi sanghavi
+1 photos
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Apr 12, 2019
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
Fortis Healthcare Customer Care's response
Dear Madam,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis
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