Fortis Healthcare — Complain about fortis flt. Lt. Rajan dhall hospital vasant kunj.

Address:110070
Website:www.fortishealthcare.com/india/hospitals-in-delhi-ncr/fortis-flt-lt-rajan-dhall-hospital-vasant-kunj

I am farida alimova from tashkent, uzbekistan. I've gone to the hospital for surgery in early november 2016 to dr. Randeer wadhawan, because of my extended colon. But in the hospital, he rejected to do surgery, although in my appointment to this doctor in tashkent he promised to do surgery. When i've been in hospital he changed his mind, and start to lie me that my colon is not extended i think because he is not qualified enough to make complicated surgery. Moreover, they didn't give me my laparoscopy film, because i didn't have a flash drive to make me a copy of it. After my numerous demands and complaints, they send me cd disk in 3 months after my discharge, but it wasn't readable. They also charged me for translator service, although i did not need any an interpreter because my english is good and i communicated with doctors and nurses in the hospital by myself.
Recently, i've filed a complaint to that hospital website and asked my laparoscopy film again, but they don't want to send me that report and deceive me, that they've given me all my reports with ctscan images and laparoscopy film, in the hospital when they discharged me and they claim allegedly that they also sent all these reports to my email. But there is not any prove. This is all an impudent lie because when i've asked to forward me again all that reports if it has been sent to my email, i didn't get any respond.
But i can prove with attaching my colon x-ray and sms correspondence (In the russian language) with a representative of this hospital in tashkent.
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There is a refund AS PER MY tpA . I tried to contact to Billing department but they do not attend the call. I have sent multiple emails they do not respond. Filed complaint in their portal and requested for call back. . nothing. What kind of customer service is this. You do jot start treatment untill person deposit the asked amount and now when it's the time to return, you are behaving like deaf.
Pankaj2685's reply, Feb 2, 2022
Any update.. It says you have good connection with hospital
No help received till dat

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