[Resolved]  Fortis Healthcare — complaint for not giving proper treatment of foot muscle injury

Address:New Delhi, Delhi, 110019

Dear Sir/Mam,

I am Jitender Kumar, aged 32, resident of New Delhi-110020. I got foot muscle injury on 29th June 2019 and i visited to your hospital on 29th June 2019 where they conduct X-ray (attached herewith) and after examining Dr. Shiv Desai said it is not a case of fracture just a minor muscle injury and referred same medication as attached herewith, but my foot was not getting well.
So I Consult with Dr. Saakshi Dhignra ( Physiotherapist) on 8th July 2019 and after examining my X-ray said that it may be a case of minor fracture, so she referred me to first consult with an Orthopedic, then I visited to Dr. Sudhir Seth on 8th July 2019 and after examining he said to me that although it is doubtful about any fracture but it is better to go with plaster but i was confuse so did not take plaster from him.
Finally I have to visit to Safdarjung Hospital on 9th July 2019 and they conduct X-ray ( attached herewith) but to make it sure they referred to X ray again that i have done from outside (attached herewith) and said that it is better to go with a plaster, so now I have finally got plaster
I am writing this mail as if your staff is so competent to give a proper medication and proper care ( Fortis ) why he has to suffer so lot as if in the fist incidence I have already given a plaster, i may have recovered from my injury till now and i had not to suffered for all the above time, pain, emotion and harassment.

Hoping for a positive response
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Aug 12, 2019
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2019
Fortis Healthcare Customer Care's response
Dear Sir,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis
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