[Resolved]  Fortis Healthcare — Error in Vaccination Certificate

Address:

Bangalore

Iam posting this complaint after repeated follow-up with FORTIS HOSPITAL BG ROAD BANGALORE.

Email ID given by the frontdesk was care.[protected]@fortishealthcare.com blocks all emails. Representatives sitting there repeat same ID everytime. One Mr. Imran is yet to respond to me after 2 days of narrating the entire episode checking for the correct ID. Very careless attitude from the helpdesk team chaired there for helping people.

After some struggle, emailed my concern on 26/07/2021 to care.[protected]@fortishealthcare.com. I did not receive satisfactory response. to my concern even today.

I got both of my vaccination doses from the same branch hospital. In the vaccination certificate, the BATCH NUMBER OF BOTH DOSES IS SAME.

Iam not convinced that the batch numbers can be same. I have been asking the customer care to share me the snapshot of the forms filled during the vaccination as evidence. I clearly remember both the batch numbers are different in those filled forms.

After a couple of replies, there is no response from the customer care when I insisted on evidence.

I have availed PAID services from a reputed hospital as Fortis and expect error-free satisfactory service. But Iam disappointed with the hospital.