[Resolved] Fortis Healthcare — fake endoscopy, incomplete report and charged 5000 for it

Rashimittal1790

from Noida, Uttar Pradesh

Address:

Fortis Hospital, sector 62, Noida, Gautam Buddh Nagar, Uttar Pradesh

This is a complaint against ent specialist rekha solanki from fortis noida. She advises fodl test which is endoscopy that costs 5000 rs. When asked for report, firstly she gave a hand written note saying that i had tonsils (Which was already known), when complaint regarding the same, she just printed it. Endoscopy is supposed to show you pictures of the state of your throat. There is a device that clicks pictures which wasn’t available with her.
Then why was i charged the full amount?

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Jan 18, 2020

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Fortis Healthcare Customer Care's response Dear Madam,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis