[Resolved]  Fortis Healthcare — fortis bannerghatta doctors negligence!

Address:Bannerghatta Road, Arekere, Bangalore, 560076

Uhid193092.

This is with regards to my mom's stroke. On 2nd of march 2019 due to blurred eyes, giddiness and imbalance i had to take her to fortis bannerghatta emergency. They examined her and said it is vertigo and prescribed medicines for vertigo. Again on 4th of april she was almost unconscious and we took her again to fortis emergency and they took mri scan and says there is a clot and handed over the case to the neurologist over there who's name is chandran gnanamuthu. We informed him regarding the earlier visit on 2nd march 2019 and he confirmed that it was due to the clot, and the emergency doctor had failed to diagnose the issue. He admitted my mom for 2 days and discharged her on 6th of april. Again after 2 days my mom started vomitting. We again took her to fortis emergency and dr chandran asked for another mri, and this time it showed that the clot has become larger. Why has he discharged her without proper treatment and how can the clot become larger if she's already on treatment?? He again admitted her for 8 more days. After discharge he asked for follow up. For the first follow up we went and he says she'll take some time to recover and prescribed another follow up in august. On july 22nd my mom's face started showing deviation and hence i took her again to fortis and the emergency doctor over there said that she did not see any deviation. I forcefully made them take mri and she says there is another clot which has formed. She informed chandran doctor about it and he didn't even bother to turn up. Instead he asked the emergency doctor to get my mom admitted and he'll be coming only the next day. I knew that these doctors does not know the course required for stroke treatment and hence i admitted her to apollo. They cured her to the best and now she shows signs of improvement which she never showed in the previous treaments. Only because of fortis hospital doctors her health was worsened. They should not have wasted our time, money and patience. If they were unsure and do not know the treatment for a stroke, they should have simply asked us to consult another doctor. Now i am fighting for justice.
Was this information helpful?
No (0)
Yes (0)
Aug 29, 2019
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
Fortis Healthcare Customer Care's response
Dear Madam,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis
Complaint comments 

Comments

Doctor informed at 2 pm to admit the patient on the hospital, since 2 pm until 6.30 pm the so called receptionist are telling no room is available you need to wait we will call you

But no call nothing

Very Very bad

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fortis Healthcare
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    684
    Pending
    25
    Resolved
    364
    Fortis Healthcare Phone
    +91 12 4492 1033
    +91 12 4492 1071
    +91 12 4492 1021
    Fortis Healthcare Address
    Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41, Gurgaon, Haryana, India - 122001
    View all Fortis Healthcare contact information