[Resolved]  Fortis Healthcare — Fortis noida branch irresponsible behaviour

Address:Fortis noida
Website:Fortis healthcare noida

Due to severe back pain i had to go hospital evn in such covid 19 pandemic for mri test, i reached to hospital on time, but the whole hospital staff made me run lik a dog in hospiral for 2hrs in such back pain.. Aftr 2hrs finally my appointment mri time was gone bit they did my mri.. I called 8times to know whether my reports are ready but no reply no body answers the calls n front desk staff has no idea of anything.. Infact on few help desks u l see # sitting or its empty...in such pain i have to run here n there... No reports intimation... Nothing.. Thn aftr giving a bad feedback i recivd a message of refund of mri money test done... Lik a compensation... I enquired hospital staff said it was because i had to suffer n delay n had to stay in hospital in covid times for long hours so they are refunding my whole amount paid.. Thn aftr 3days i came to kno i recieved a message of refund was by mistake thn again mxt day they confirmed refunding will be done bcoz i suffered... N now aftr 7days they again say no refund. The message was just for the internal settlememt... What the hell is this?
Nobodybis responsible... Please dnt visit this stupid hospital... Filled with illerate #. No knowledge... Kindly visit some other hospital which pays attention to the customers.. N dnt message his patients by mistake... Half copybof the message sent by hospitalnis being attached.
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Aug 7, 2021
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2020
Fortis Healthcare Customer Care's response
Dear Urvi Singh,

We sincerely regret the inconvenience you faced. We request you to share your contact details, so that our representative may get in touch with you and address your concern. You can also write to us directly at [protected]@fortishealthcare.com.

Warm Regards,
Team Fortis
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