[Resolved] Fortis Healthcare — ignorance of a patient in urgent condition

Anouska Thakral

Address:

Mulund, Fortis Hospital, Mumbai City, Maharashtra, 400066

I met dr. Bela media 15 days ago and i had another appointment scheduled with her on saturday. While she is only available on monday, wednesday and saturday that too till 12.45 pm, i had booked my appointment in time.

The hospital staff made me wait for an hour saying due to an emergency, dr. Bela isn't available and some other dr. Leena will see dr. Belas patients. I couldn't find any records of a dr. Leela on fortis website when i searched to check her history. After waiting for an hour, when i asked the receptionist as to when will the doctor be available, she said, and i quote - "i can't give an approximate tome"

I mean even after paying so much money, this is the behaviour of the staff! I was suffering from an infection which was extremely urgent to be medicated. This is preposterous. Action must be taken against the hospital for the same

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May 3, 2019

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2019

Fortis Healthcare Customer Care's response Dear Ms, Anouska,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis

Verified Support

Apr 02, 2019

Fortis Healthcare Customer Care's response Dear Ms. Anoushka,

We understand that a Fortis representative has spoken to you and helped you resolve the said concern to your satisfaction.
Should you require any further assistance, please write to us at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis