[Resolved] Fortis Healthcare — incapable to provide healthcare services

[Resolved] Fortis Healthcare — incapable to provide healthcare services

A Abhi_c2

Bed 755 1. No towel since yesterday. 2. Voice therapist recommended drinking hot water and steam therapy. None s provided. Still no water after asking for it 4 times. 3. Ringing bell does nothing. Patient going to toilet by himself despite being dizzy. 4. Earlier patient das kept in the same room with a malaria patient and he succumbed to the disease as well. Patient was in apollo earlier and i regret moving him here. Apollo was 100 times better. Unsatisfied with your services. Will spread the word. Your are totally unskilled to provide healthcare services. Was this information helpful? No (0) Yes (0)
Apr 18, 2019 Complaint marked as Resolved Fortis Healthcare customer support has been notified about the posted complaint. Verified Support Mar 17, 2019 Fortis Healthcare Customer Care's response Dear Sir, Thank you for bringing this to our notice. We sincerely regret any inconvenience that you may have experienced. We have shared your issue with our concerned team. A hospital representative will get in touch with you at the earliest. Our response team remains available at [protected]@fortishealthcare.com Warm Regards, Team Fortis Mar 18, 2019 Updated by Abhi_c2 I hope your representative gets in touch while the patient is still admitted. Looking at the response rate for everything, I highly doubt it. The voice therapist suggested the patient to drink warm water and inhale steam. When I visited the patient yesterday, nothing was provided. After repeatedly asking for it over and over again, I managed to get hot water. Steam was never given. The service that you provide is ridiculous when you think about the money that you charge. Hopeless. Mar 18, 2019 Updated by Abhi_c2 Just arrived at the hospital today and learnt that a number of actions have been taken after my complaint. Thank you and appreciate the quick response. This is what is expected of a hospital like Fortis and should be like this in the first place. Wondering why this need to be escalated in order to fix it. But thanks anyways. Verified Support Mar 18, 2019 Fortis Healthcare Customer Care's response Dear Sir, We appreciate the suggestions and feedback shared by you. We are looking into the improvement areas. Should you require any further assistance, please write to us at [protected]@fortishealthcare.com Thanks & Regards, Fortis Healthcare
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