Fortis Healthcare — Irresponsible and irregularities in treatment from medical staff in Nightingale ward

I would like state the irresponsible behaviour from the medical staff. My mother was admitted around 11:30 am. Doctor informed the staff to send request for SDPC and indent for bone marrow transplant. It's now 3:30 pm, 4 hours since admission, but still they have not send the request for neither SDPC nor bone marrow transplant. We have been taking treatment for past 1 year now, and have faced such irresponsible behaviour now and then. They doesn't care about the patient.